目 录
一、新型所（站）概述篇 ................................................................1
（一）职能与流程管理 ..................................................................1
（二）管理模式建设 ....................................................................2
二、新型所（站）建设篇 ................................................................5
（一）所（站）设置标准 ................................................................5
（二）所（站）功能分区 ................................................................5
（三）所（站）物品配置 ................................................................6
（四）所（站）上墙标准 ...............................................................16
三、县级局（营销部）职能篇 ...........................................................19
（一）县级局（营销部）机构及职责 .....................................................19
（二）所（站）机构及职责 .............................................................21
（四）专卖办（内管组）机构及职责 .....................................................32
（五）市场部机构及职责 ...............................................................33
（六）稽查大队机构及职责 .............................................................35
四、新型所（站）运行篇 ...............................................................36
（一）党建与业务融合管理规范 .........................................................36
（二）专卖管理规范 ...................................................................39
（三）营销管理规范 ...................................................................63
1.市场营销 .......................................................................63
2.客户服务 .......................................................................65
3.信息采集 .......................................................................69
4.终端建设 .......................................................................71
5.消费环境建设 ...................................................................73
（四）稽查管理规范 ...................................................................79
1.案件查处 .......................................................................79
2.涉烟案件情报共享与联动制度 .....................................................83
（五）内管监督管理规范 ...............................................................84
1.重点客户监管工作规范 ...........................................................84
2.卷烟销售大户监管工作规范 .......................................................87
（六）所（站）综合管理规范 ...........................................................89
1.所（站）运行机制 ...............................................................89
2.所（站）管服协同 ...............................................................99
3.所（站）对标管理 ..............................................................105
4.所（站）人才激励 ..............................................................110
5.所（站）运行评价 ..............................................................111
6.网格化管服助手使用 ............................................................ 117
