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V卡同游 万物皆备

INFINITY REDEFINED

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会员级别 Membership Level

1.1 会员级别评估 Assessment of Membership Level

1.2 升级 Membership Upgrade

1.3 降级和保级 Membership Relegation & Downgrade

会员礼遇 Membership Benefits

会员价使用规则 Rules & Regulations

积分和成长值获取，及积分使用

Point & Growth Value Earning, and Point Redemption

4.1 积分及成长值规则 Rules & Regulations

4.2 积分及成长值获取政策 Point & Growth Value Earning Policy

4.3 有效费用包括 Eligible Spending

4.4 其它获取积分及成长值相关注意事项

Other Point & Growth Value of Attention

4.5 无效费用包括 Invalid Spending

4.6 积分使用 Use of Points

4.7 全积分兑换酒店客房 Point Redemption for Guest Rooms

4.8 积分商城 WeChat Mall

目录 DIRECTORY

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1.1 会员级别评估 Assessment of Membership Level

会员级别分别为 V、V Plus、V Pro、V Max，万科酒店

与度假村将根据会员账户信息对会员进行持续的评估，并

按照评估结果随时对会员级别进行调整

The membership levels are V, V Plus, V Pro and V Max. Membership

level might be adjusted based on member’s spending over the

applicable period

会员级别有效周期：会员级别有效周期是指从会员级别变

更之日起连续的十二个月

Valid period of membership level refers to twelve consecutive months

from the date of change in membership level

累计消费金额，即成长値：在会员级别有效周期内，以有

效费用 ( 入住或非入住 ) 在万科酒店与度假村旗下指定酒店

及其他营业场所累积消费的总金额为计算单位。成长値将

作为会员级别评定参考因素，并最终影响会员级别变化；

推广活动、赠送或非有效费用无法取得累积的消费金额，

成长値不会增长，也不会影响会员级别评定

Accumulated spending, equivalent to growing value of membership

level, means the total spending accumulated during the effective period

of the membership level by staying in any of the designated venues of

Vanke Hotels & Resorts on eligible room rates and other consumptions

有效积分：是指通过有效消费 (符合累积积分规则的消费)

而获得的积分

Effective Points: meaning points are earned through eligible spending

万科所有业主及其它业态会员尊享会员级别

Exclusive Membership Level of Vanke Flat Owners & Business Unit

Members

万科所有业主及其它业态会员免费注册成为 V 会员后，即

可自动升级为 V Plus 会员

Vanke flat owners & business unit members will be automatically

upgraded to V Plus upon being enrolled

所有级别会员（V Max 除外）成为万科业主或其它业态会

员后，会员等级可自动提升一档

All membership levels (except V Max) will be upgraded one level upon

becoming Vanke flat owners & business unit members

以上关于万科业主及其它业态的专属计划，预计于 2023

年 9 月开始

The aforesaid program for Vanke Real Estate Owners and other

business units is scheduled to be available from Sept 2023 onwards

会员级别 Membership Level

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1.2 升级 Membership Upgrade

会员在会员级别有效周期内，以有效费用在万科酒店与度

假村旗下指定酒店及其他营业场所累积的消费，成长値达

到 3000 但不足 8000 时，会员级别将立即升级为 V Plus

会员

Upon reaching 3000 growth value, but less than 8000 growth value,

membership level will be upgraded to V Plus

会员在会员级别有效周期内，以有效费用在万科酒店与度

假村旗下指定酒店及其他营业场所累积的消费，成长値达

到 8000 但不足 15000 时，会员级别将立即升级为 V Pro

会员

Upon reaching 8000 but less than 15000 growth value, membership

level will be upgraded to V Pro

会员在会员级别有效周期内，以有效费用在万科酒店与度

假村旗下指定酒店及其他营业场所累积的消费，成长値达

到 15000 时，会员级别将立即升级为 V Max 会员

Upon reaching 15000 growth value, membership level will be

upgraded to V Max

1.3 降级和保级 Membership Relegation & Downgrade

V Max 会员在会员级别有效周期内以有效的房价入住参与本

计划的酒店及其他营业场所，有效成长値未能达到 6000 时，

会员级别有效周期届满之日起按照升降级规则降级为 V Pro

V Pro 会员在会员级别有效周期内以有效的房价入住参与本

计划的酒店及其他营业场所，有效成长値未能达到 3000 时，

会员级别有效周期届满之日起按照升降级规则降级为 V Plus

V Plus 会员在会员级别有效周期内以有效的房价入住参与

本计划的酒店及其他营业场所，有效成长値未能达到 1000

时，会员级别有效周期届满之日起按照升降级规则降级为

V 会员 ( 不适用于万科业主和其它业态会员 )

Membership level will be downgraded one level should member’s

spending over the applicable period do not reach the required number

of growth value, therefore 1000 for V Plus, 3000 for V Pro and 6000

for V Max, except V Plus for Vanke flat owners and business unit

members

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V.Card 会员礼遇是万科酒店及度假村为会员提供的专属礼

遇，仅限会员本人享受。会员通过直销渠道预订并成功入

住酒店，可享受 V.Card 会员礼遇，通过非指定第三方渠道

预订的订单入住酒店则不可享受会员礼遇

Exclusive for members who book through direct channels and

successfully check in the hotel

直销渠道指：万科酒店及度假村官网、官微、小程序、酒店

预订部等自营渠道、及指定的合作伙伴平台官方旗舰店

Direct channels refer to Vanke Hotels & Resorts official website, official

WeChat, mini program, hotel reservation department and other

designated partnership channels

参与V.Card 会员奖励计划的酒店品牌为有熊酒店和瞻云酒

店。不同酒店向同一会员级别提供的会员权益有可能存在

差异，万科酒店与度假村对此不承担责任

As a V.Card member, you may be entitled to special services and

benefits at hotels of Jiangnan House brand & The Yun Hotel brand.

Benefits and services may vary by hotel and region. Vanke Hotels &

Resorts may reserve the right of final interpretation

会员礼遇 Membership Benefits

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仅限通过万科酒店与度假村直销渠道预订

Booking through direct channels of Vanke Hotels & Resorts only

仅限会员本人享受

Exclusive for members

会员价的折扣以会员预订时的会员级别为准

Rate discount is subject to the membership level at the time of booking

会员价的价格、取消规则、担保规则等以各酒店发布为准

Bookable rates and other booking terms and conditions will be subject

to individual participating hotel

会员可以在直销渠道为他人预订非会员价的客房，实际入

住人如果是会员，可以享受本人相对应等级的会员礼遇，

但不享受预订人会员等级的会员礼遇；且预订人不累积代

订房产生消费的积分及成长値

Members can book rooms for non-members through direct selling

channels. If the actual occupant is a member, he/she can enjoy the

corresponding level of membership benefits, but not those of the

members who book the room, and the points and growth

valuegenerated

会员不可利用会员价的折扣为他人代订会员价客房，不可

以盈利为目的为他人代订会员价客房或发布到第三方网站

倒卖；一经发现，万科酒店与度假村有权对其采取取消会

籍等措施

Members shall not use discounted rates to book rooms for others, nor

for any acts of profit-making or resell via third party websites. Once

found out, Vanke Hotels & Resorts has the right to terminate the

membership and other associated events

会员餐饮尊享价须会员本人出示二维码

Members must show their own QR code to enjoy food & beverage

discount excluding banquet

如酒店发现有代订的客房，酒店有权取消预订；酒店可在

与入住客人协商一致后重新预订前台门市价或促销价等其

他价格入住

Hotel reserves the right to cancel the reservation made by member

while the room being stayed by others

酒店有权利根据实际情况决定是否提供此服务

Hotel has the right to decide whether to provide member rates

according to actual situation

会员价使用规则 Rules & Regulations for Booking Member Rates

4.1 积分及成长值规则 Rules & Regulations

自加入 V.Card会员之日起，会员即可在参与本计划酒店通过符

合累积积分及成长値规则的消费获得积及成长値 ; 入会之前

所完成的住宿或餐饮消费不可获得积分及成长値

Members can earn points and growth value at participating hotels

through eligible spending after being enrolled as a member

积分及成长値累积须遵守本奖励计划的规则。每位会员都

有责任阅读计划规则，了解他 / 她在本计划中的权利、责任

和会籍，以及赚取积分及成长値的规定

Points and growth value are accumulated in accordance with applicable

rules and regulations. It is the responsibility of each member to read through

this handbook and understand his/her rights and responsibilities under the

program

通过参与本计划获取的积分及成长値、里程和奖励可能受

限于税收责任。与接收或使用积分、里程或奖励相关的任

何税收义务（包括信息披露）均由会员自己负责

Points and growth value, miles and rewards earned through participation

in the program may be subject to tax liability. Any tax obligations

(including disclosure) related to the receipt or use of points, miles or

awards are the sole responsibility of the member

积分及成长値本身不具有固定或可确定的现金价値，并不得私自交易，

除非本条款中另作说明

Points and growth value themselves have no fixed or determinable cash

value and may not be traded privately unless otherwise stated in this clause

4.2 积分及成长值获取政策

Point and Growth Value Earning Policy

会员在参与本计划酒店所支付的有效费用中每一（1）元人

民币或等値当地货币均可获得一点积分及成长値，不足一

元不累计

One point and growth value being equal to (1) RMB or equivalent local

currency of the eligible spending at any participating hotels, and less

than (1) RMB will not be counted for accumulation

会员通过在有效渠道产生的有效（客房及酒店其它自营项目）

消费可累积会员积分及成长値

Members can accumulate points and growth value through eligible

(rooms and others) spending in any applicable venues of the hotel

积分有效期：自积分产生日后 24 个月内

Points validity: within 24 months after being earned

成长値有效期：自成长値产生日后 12 个月内

Growth value validity: within 12 months after being earned

积分和成长值获取，及积分使用

Point & Growth Value Earning, and Point Redemption

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4.3 有效费用包括 Eligible Spending

有效消费：指符合累积积分及成长値规则的消费，即会员本

人以有效房价入住 V.Card 会员参与酒店，并由会员本人使用

有效支付方式（有效支付方式：微信、支付宝、信用卡、银联等；

无效支付方式：礼券、充値卡、积分兑换等）支付的客房及

酒店其它自营项目消费

Refers to booking eligible room rates at any participating hotels, and

payments settled by eligible methods, including but not limited to

WeChat, Alipay, Credit Card, Union Paid, whilst invalid payment

methods being gift certificate, deposit card, point exchange, etc.

有效房价：指各种有资格获取积分及成长値的房价。例如，

预先付款订房价、最优弹性价格、会员专享房价

Eligible Rates: Valid for earning points and growth value, including but

not limited to prepaid room rates, best available rates, member

exclusive rates

有效渠道：万科酒店与度假村官网、小程序、酒店预订部等自营的渠道

Eligible Channels: Vanke Hotels & Resorts official website, mini

program, hotel reservation department and other designated channels

4.4 其它获取积分及成长值相关注意事项

Other Point & Growth Value of Attention

会员本人必须登记入住

Members must check in themselves

计入会员客房账单的酒店其它自营项目消费，以及除此之外

由各酒店确认的其他消费

Other eligible spending apart from guest rooms in the hotel during any

of member stays, or other consumption designated by individual

participating hotel are all counted for point and growth value earning

每间客房只有一名会员可获得会员的积分及成长値，如果

两位及以上会员入住同一间客房，会员必须在办理入住手

续时确认并吿知酒店前台工作人员哪位会员获得积分及成

长値，并且获得该客房积分的会员须支付费用

Only one member in each guest room can earn points and growth

value. If two or more members stay in the same room, member must

confirm and inform hotel front desk upon checking in which member

will receive the points and growth value, and payment must be settled

by the points receiving member

此外，会员可按照多间客房（结算房间数≤5 间）的有效

消费累计积分及成长値，只需这些客房属于与会员本人在

同一间酒店的同一时间入住及退房，且这些客房所产生的

费用计入会员本人房帐并由会员本人结算

Members can accumulate points and growth value by booking multiple

rooms (maximum 5), as long as these rooms are checked in and

checked out at the same time as the member himself/herself, and the

charges of these rooms are included in the member's own account and

settled by the member himself

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4.5 无效费用包括 Invalid Spending

无效房价：包括团队订房价、特殊折扣订房价、旅行社订房价、

第三方网站订房价、积分兑换房、部分公司协议价（以合同为准）、

航空公司机组用房、长住房、免费房、自用房、交换房等

Invalid room rates including but not limited to group booking rates, special

discounted room rates, travel agency booking room rates, third party

website booking room rates, points exchange, certain corporate negotiated

rates (subject to hotel agreement), airline crew room rates, long-stay room

rates, complimentary rooms, self-use rooms, barter rooms, etc.

会员通过第三方渠道（例如美团飞猪等）购买或代销的产品或

由酒店自行发出的免费券等产生的（客房及酒店其它自营项目）

消费不累积会员积分及成长値

Points and growth value cannot be earned via consumption of hotel

products and services through third-party channels (such as Meituan,

Fliggy, etc.) or complimentary vouchers issued by participating hotels

会员在酒店购买的卡（例如健身卡、游泳卡、洗衣卡）或储値

卡产生的费用或预存在酒店的费用不累积会员积分及成长値

Points and growth value cannot be earned via spending settled by cards

purchased at participating hotels (such as fitness cards, swimming cards,

laundry cards or deposit cards)

通过无效支付方式（例如充値卡）结算的（客房及酒店其它自

营项目）消费不累积会员积分及成长値

Points and growth value cannot be earned for spending settled by ineligible

payment methods

会员为他人做的预订并支付，而会员本人不住，由此产生所有

消费，均不累计会员积分及成长値

Points and growth value cannot be earned for booking made and paid by

whilst the room being not stayed by members, but others

会员作为参会者在团队住宿期间通过团队账单结算个人客房费

用，则不可以获得个人的会员积分及成长値

Members will not be entitled to earn points and growth value for their

bookings made and paid by group as a whole

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4.6 积分使用 Use of Points

万科酒店与度假村会根据会员的常规礼遇以及不定期推出的市

场推广活动，向会员提供积分兑换礼品或礼券作为奖励，不论

是用积分兑换的礼品还是（客房及酒店其它自营项目）券的使

用均需要遵守万科酒店与度假村发布的相应活动使用规则。 积

分一经使用，则视为同意并接受万科酒店与度假村发布的使用

规则。如因系统等不可控因素造成了异常发送，万科酒店与度

假村有权根据活动规则进行及时处理，将少发的礼品或券补发

给会员，将多发的礼品或券进行收回

Points could be redeemed as gifts or gift certificates per program or

promotional activities launched from time to time. Gift or (room or catering,

etc.) coupons redeemed with points shall be subject to the terms and

conditions of the corresponding activities issued by Vanke Hotels & Resorts.

In case of point redemption error due to uncontrollable factors, Vanke

Hotels & Resorts shall have the right to make necessary adjustments in the

form of gifts or gift certificates taken back or given out

4.7 全积分兑换酒店客房 Point Redemption for Guest Rooms

会员可使用积分兑换免费房。房型及对应所需消耗的积分数以

参与酒店发布在官方渠道的为准。可兑换的客房数量及房型会

因各酒店实际的经营情况而有所不同，故以酒店发布的情况为

准。兑换的订单一旦成功，积分将自动扣除，兑换的订单不可

取消或变更，无特殊不可控情况，积分不予退还

Members can redeem points for guest rooms, subject to available room types

and rates by individual participating hotels. Upon the booking by point

exchange being confirmed, respective number of points will be deducted,

neither booking cancellation will be accepted not points be returned

积分兑换合作平台积分：由于积分兑换系数不同，相关规则将

以活动页面展示为准

Points redemption scheme might be different per activity, subject to respective

rules and regulations stipulated

4.8 积分商城 WeChat Mall

订购的商品价格以最终提交订单价格为准，订单一旦支付成功，

将不可以更改和取消。非质量问题，不支持退换货，如因特殊

原因，发生退换货，积分不予返还

Price of goods shall be subject to the price upon placing order. Upon payment,

the purchase cannot be changed or cancelled. Goods return is not allowed if

without quality issue, whist only replacement will be offered for goods with

quality issue

商品图片及文字仅供参考，因拍摄灯光及不同显示器色差等问

题可能造成图片与实物有色差，具体以实物为准

Product pictures and text descriptions on the website are for references only,

and physical products might have slight color deviation due to computer display

凡以不正当手段（包括但不限于作弊、扰乱系统、实施网络攻

击等）或不按规则进行兑换，万科酒店与度假村有权终止兑换

并追究其法律责任

Vanke Hotels & Resorts has the right to terminate any illegitimate point

exchanges (including but not limited to cheating, system disruption, hacking,

rule violation, etc.)

在法律许可范围内，最终解释权归万科酒店与度假村所有

Within the scope permitted by law, Vanke Hotels & Resorts reserves the right of

final interpretation

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