可持续发展之旅2024 - 电子画册在线预览、各类电子画册在线制作-云展网平台

Sustainability Journey 2024

可持续发展之旅

PEOPLE

以人为本

PLANET

守护环境

PROSPERITY

永续兴业

Fostering Innovation, Enhancing People

and Community Wellbeing :

Our Commitment to Sustainability

推动创新，关怀社区：迈向可持续发展未来

节能减碳 Energy Saving and Decarbonisation

资源循环与废物管理 Efficient Resource Circulation and Waste Management

节约用水 Water Conservation

监察室内空气质素 Monitoring Indoor Air Quality

提升员工与外部持份者的环保意识

Promoting Environmental Awareness for Staff and External Stakeholders

专题故事: 2024跨城市可持续发展计划——启发个人低碳行动两地义工支援需要关爱的社群

Feature Story: 2024 Cross-IP Sustainability Programme : Inspiring Personal Low-Carbon Actions

专题故事: 海港城、时代广场及荷里活广场引领绿色消费新风潮

Feature Story: Harbour City, Times Square, and Plaza Hollywood Lead the Way in Green Shopping

永续兴业 Prosperity

简介 Introduction

卓越服务的承诺 Our Dedication to Exceptional Service

优化商场设施打造愉悦购物体验

Enhancing Mall Facilities to Craft a Delighting Shopping Experience

持份者参与 Stakeholder Engagement

专题故事: 时代广场实践循环经济与健康理念，荣获WELL健康—安全评价准则

Feature Story: Times Square: Driving Circular Economy and Well-Being,

Earns WELL Health-Safety Rating

主要奖项、证书及约章 Major Awards, Certificates, and Charters

2024可持续发展概览 Sustainability Snapshot

主席的话 Message from the Chairman

业务组合及可持续发展管治 Business Portfolio & Sustainability Governance

以人为本 People

简介 Introduction

人才招聘 Talent Acquisition

提升员工士气与福祉 Boosting Staff Morale and Wellbeing

奖酬与福利 Benefits and Rewards

人才培育 Nurturing Talents

员工沟通渠道 Employee Communication Channels

职业健康与安全 Occupational Health & Safety

专题故事: 香港物业举办健康与安全「Fun Day」活动

Feature Story: Fun Days to Promote Health and Safety at HKIPs

社区投资与义工参与 Community Investment and Volunteering

专题故事: 两地义工支援需要关爱的社群

Feature Story: Supporting Vulnerable Groups in Hong Kong and

Mainland China

守护环境 Planet

简介 Introduction

环境表现概览与承诺 Environmental Performance Overview & Commitment

气候风险与韧性 Climate Risk and Resilience

Table of

Contents

PEOPLE

以人为本

PLANET

守护环境

PROSPERITY

永续兴业

Community Engagement

We support vulnerable groups through various initiatives and this year, our feature

engagement included “Brushing a Better Future” and “Light Up a Life” in Hong

Kong and Mainland China. The Chairman and Managing Director of Wharf REIC, Mr.

Stephen Ng joined hands with our volunteers to renovate a kindergarten in Hong

Kong. Both projects contributed over 680 hours to the community. [p. 25]

社区参与

Employee Wellbeing and

Safety Culture

We are committed to fostering a culture of wellbeing and safety among our employees. The

“PLAY” theme takes it a step further by infusing a

sense of playfulness into our daily lives [p. 9].

We also organised two fun day activities,

focusing on physical fitness and safety

awareness respectively, to encourage employees

to practice healthier lifestyles and maintain

safety consciousness in the workplace [p. 18]

This brochure underscores our commitment to three core aspects of sustainable development:

People, Planet, and Prosperity.

员工福祉与安全文化

我们重视健康与安全的企业文化。「PLAY趣玩无限」系

列印证我们如何鼓励员工将玩乐融入生活[p. 9]。

公司亦举办了两场同乐日活动，分别聚焦于健康体能与

安全意识，鼓励员工在职场中实践更健康的生活方式和

注意安全 [p. 18]

本刊物展示我们对可持续发展三大核心领域 ─ 包括「以人为本」、「守护环境」及「永续兴业」的坚定承诺。

Carbon Commitment

We will actively support The Wharf

(Holdings) Limited and the Wharf Real

Estate Investment Company Limited to set

near-term emission reductions target in line

with the Science Based Targets initiative

(SBTi). [p. 27]

碳足印的承诺

我们将积极配合九龙仓集团有限公司（WHL）及九

龙仓置业地产投资有限公司（WREIC），依据「科学

基础目标倡议」（Science Based Targets Initiative,

SBTi）的标准设定近期减排目标。 [p. 27]

我们通过各种计划支援需要关爱的社群，今年的重点参与项目包括在香港和中国内地的「校园

油漆翻新计划」和「夏日里的一束光」。九龙仓置业地产投资有限公司主席兼常务董事吴天海先

生与我们的义工携手合作，为香港一所幼稚园进行翻新。这两个项目为两地社区贡献了超过680

小时的服务。[p. 25]

Sustainability Snapshot

可持续发展概览 2024

可持续发展之旅 Sustainability Journey 2024

Sustainable Operation

Times Square has achieved the WELL

Health-Safety Rating Certificate and

Platinum certification under LEED v4.1

for Existing Buildings: Operations and

Maintenance underscores our ongoing

commitment to sustainability and

occupant wellbeing. [p. 52]

可持续营运

时代广场已获得WELL《健康-安全评价准则》

证书以及LEED v4.1「既有建筑：营运及保养」

铂金级认证，彰显我们一直以来对可持续发展

和使用者健康福祉的承诺。[p. 52]

Cross-IP Sustainability Programme

Themed Low-Carbon Living, the Cross-IP Sustainability

Programme inspired personal low carbon actions. [p. 37]

跨城市可持续发展计划

跨城市可持续发展计划以「低碳生活」为主题，鼓励员工从日常生活

中实践可持续的生活方式。[p. 37]

Service and Operational

Excellence

We strive for service and operational

excellence and demonstrated through

sustainable building ratings, facilities

upgrade, implementing quality

management systems, awareness

programmes and cultural appreciation

initiatives. [p. 42]

卓越服务与运营

我们致力追求卓越营运，透过获取可持续发展

建筑评级、设施升级、质量管理系统、提升意识

计划及文化欣赏活动等，全面提升服务质素。

[p. 42]

Sustainability Journey 2024

可持续发展之旅

Stephen T.H. NG

Chairman of Sustainability

Steering Committee

可持续发展督导委员会主席

吴天海

（WCEL）于2024年度在可持续发展领域上所取得

的重要成果，展示我们在「以人为本」、「守护环境」及

「永续兴业」三大关键范畴中的杰出表现。

尽管2024年本港及中国内地的营商环境依旧充满挑

战，我们的团队仍然坚持以可持续发展策略为航向，

审慎而果断地作出决策，为公司的稳健和长远发展

奠定坚实的根基。

人才是我们公司的成功之本。为应对本港及内地市

场普遍有关人手短缺的难题，我们积极推动多元共

融的企业文化及落实周全的人才留任、招募及培训

措施，成功维持了一个稳定且男女比例均衡的专业

团队。我们于年内大力推动多元化人才培训计划，并

透过举办「PLAY趣玩无限」员工身心健康系列活

动，营造一个充满活力且彼此扶持

的工作氛围。同时，公司秉持「安全

至上」的原则，不断优化我们的安

全制度，致力保障每位同事与合作

伙伴的安全和福祉。

在社区参与方面，公司透过推动

「社会共融」、「青年服务」、「环

境保护」及「乐龄发展」四大重点

项目，进一步深化我们与社区之间的联系。2024年，

公司同事连同其家人及朋友共投入逾4,500小时的

义工服务时数，以实际行动履行企业的社会责任。令

人欣慰的是，我们的青少年发展计划及义工活动于

年内取得重大成果，成功协助逾2,000名中学生规划

职涯，成绩斐然。

在环境保护方面，我们将于2025年进一步检视公司

的环保目标，以更贴合持份者的期望。母公司九龙仓

置业地产投资有限公司及九龙仓集团有限公司承诺

参与「科学基础目标倡议」（Science Based Targets

initiative, SBTi），并已提交近期减碳目标。作为集

团的重要成员，WEL及WCEL将积极配合集团推动相

关措施。此外，公司亦致力打造绿色购物环境，且成

绩屡获业界高度肯定：时代广场于2024年荣获「香港

绿建商铺联盟大奖 ─ 年度最绿模范商场大奖」；海

港城则荣膺「中电创新节能企业大奖2024 ─ 能源管

理大奖」；荷里活广场亦凭出色表现备受业界赞赏。

公司的稳健发展建基于其卓越的营运表现上。时代

广场承接早前于能源与环境设计先锋评级（LEED）

v 4 . 1 体系荣获铂金认证的成果，今年成功取得

「WELL健康 ─ 安全评价」认证，进一步彰显我们在

推动可持续发展及保障客户的健康与安全方面的坚

定决心。此外，我们深信推动可持续发展需要各方携

手合作，因此年内我们亦积极举办多项工作坊及活

高兴能向大家汇报九龙仓置业有限公司

（ W E L ）及九龙仓中国置业有限公司

动，与租户、顾客及供应商保持紧密合作，共同推广

环保理念、促进社区参与及文化交流。

最后，我谨此衷心感谢公司全体同事及各界持份者

一直以来对公司的信任与支持。凭借大家的努力与

付出，公司才能不断迈步向前。展望未来，我们将继

续深化可持续发展措施，坚守「安全至上」原则，竭力

为所有持份者缔造长远价值，并透过持续创新与协

作，打造更具韧性及前瞻性的物业空间，实践服务社

区、守护环境的愿景。

主席的话 Message from the Chairman

Journey for Wharf Estates Limited (WEL)

and Wharf China Estates Limited (WCEL),

demonstrating sustainability achievements

across our people-centric approach,

environmental resilience, and operational

excellence throughout the year.

In 2024, both Hong Kong and Mainland China

faced challenging operating environments.

Throughout this period, sustainability has

remained fundamental to our business

strategy, guiding our decisions and shaping

our future.

W e are pleased to present the

highlights of our 2024 Sustainability

非

”

Resilience, Innovation and Responsibility: The Journey Forward

毅力、创新与责任：共创未来之旅

可持续发展之旅 Sustainability Journey 2024

People remain the cornerstone of our success.

Despite widespread manpower shortages across

various industries, we successfully maintained a

stable and gender-balanced workforce through

comprehensive talent retention, acquisition and

learning strategies, and a supportive workplace

culture. The diverse people development

programmes and “PLAY” series of wellbeing

activities fostered an engaging and supportive

work environment. Safety remains our absolute

priority, and we continuously enhance safety

protocols to protect everyone working with us.

We maintain strong ties with our communities

through targeted initiatives in Social Inclusion

and Diversity, Youth Development, Nature

Conservation and Community Environment, and

Positive Ageing. In 2024, our colleagues, together

with their families and friends, contributed over

4,500 volunteer hours to community service,

demonstrating our firm commitment to social

responsibility. A significant milestone was our

youth development programme, successfully

engaging over 2,000 secondary school students

in career development and volunteering activities.

On the environmental front, we review our targets

with ambitions to align closely with stakeholders’

expectations in 2025. We are pleased to share that

parent companies Wharf Real Estate Investment

Company Limited and The Wharf (Holdings) Limited

have committed to set near-term company-wide

emission reduction targets in line with the Science

Based Targets initiative (SBTi). As key members of

the Group, WEL and WCEL will actively support this

commitment by aligning our operations with global

efforts to achieve these science-based targets.

Our dedication to creating a greener shopping

environment has been recognised, with Times

Square named Green Mall of the Year at the 2024

Hong Kong Green Shop Alliance Award. Harbour

City and Plaza Hollywood also achieved notable

recognition, including Harbour City receiving the

Grand Award in the Energy Management Category

at the 2024 CLP Smart Energy Award.

Operational excellence continues to underpin

our business. The WELL Health-Safety Rating

awarded to Times Square this year underscores

our ongoing commitment to sustainability and

occupant wellbeing, building on our previous

Platinum certification under the Leadership in

Energy and Environmental Design (LEED) v4.1 for

Existing Buildings: Operations and Maintenance.

Recognising that meaningful progress requires

collaboration, we organised diverse workshops

and events throughout the year, bringing together

stakeholders including tenants, shoppers, and

suppliers to promote environmental awareness,

community engagement, and cultural appreciation.

Finally, I extend my sincere gratitude to our

stakeholders for their continued trust and

support throughout our sustainability journey,

and particularly to our colleagues whose

dedication in seizing every opportunity continues

to drive our company forward. Your commitment

lays a strong foundation for our future growth.

Looking ahead, we remain dedicated to

strengthening our sustainability initiatives,

prioritising safety, and creating lasting value for

all stakeholders. Through continuous innovation

and collaboration, we aim to build resilient,

future-ready spaces that serve our communities

while preserving our environment.

*The reporting scope covers employee well-being and community engagement initiatives only. We will consider expanding

our reporting coverage as the reporting capabilities of the investment property becomes mature.

*本报告范围仅涵盖与员工福祉及社区参与相关的工作。随着各项投资物业的报告能力日益成熟，我们将考虑进一步扩展报告范围。

Business Portfolio

业务组合

成都国际金融中心（「成都IFS」）

Chengdu International Finance Square (“Chengdu IFS”)

长沙国金中心（「长沙IFS」）

Changsha International Finance Square (“Changsha IFS”)

无锡国金中心（「无锡IFS」）

Wuxi International Finance Square (“Wuxi IFS”)

苏州国际金融中心（「苏州IFS」）

Suzhou International Finance Square (“Suzhou IFS”)*

重庆国金中心（「重庆IFS」）

Chongqing International Finance Square (“Chongqing IFS”)*

上海会德丰国际广场

Shanghai Wheelock Square

大上海时代广场

Shanghai Times Square

重庆时代广场

Chongqing Times Square

大连时代广场

Dalian Times Square

香港投资物业

Hong Kong Investment Properties (HKIPs)

海港城 Harbour City

时代广场 Times Square

荷里活广场 Plaza Hollywood

中国内地投资物业

Mainland China Investment Properties (MLIPs)

业务组合及可持续发展管治 Business Portfolio & Sustainability Governance

Sustainability Governance

可持续发展管治

股东 Shareholders

董事会 Board of Directors

集团可持续发展督导委员会

The Group’s Sustainability Steering Committee*

→ 监督及指导整体可持续发展策略及路线图

Monitors and directs the overall sustainability strategy and roadmap.

公司可持续发展小组委员会 The Company’s Sustainability Sub-Committee

企业管治与商业道德 Corporate Governance & Business Ethics

环境可持续发展 Environmental Sustainability

人才与社区 People & Community

推广与传讯 Promotions & Communications

服务质素管理 Service Quality Management

→ 制定行动计划及推动项目 Develop action plans and projects

*delegated by the Board and chaired by the Group’s Chairman, with key executives from functional units in the committee

*由董事会授权设立，由集团主席担任主席，成员包括各职能部门的主要管理人员

assets in Hong Kong: Harbour City,

Times Square, and Plaza Hollywood.

Meanwhile, Wharf China Estates

Limited (WCEL) oversees a portfolio

of investment properties in Mainland

China, including the flagship

International Finance Square (IFS)

series, Shanghai Wheelock Square,

and the Times Square series. This

publication provides an overview

of WEL and WCEL’s (collectively

referred to as “the Company” or

“we”) sustainable operations in

Hong Kong and Mainland China,

during the period from 1 January

2024 to 31 December 2024, covering

the following selected business:

to sustainability, reflecting the joint efforts and unwavering support of our

management team and various Sustainability Sub-committees.

Our team brings together a broad range of expertise, enabling us to benefit

from diverse perspectives and insights. This diversity empowers us to operate

effectively and make a positive impact both within our organisation and in the

wider community.

Wharf Estates Limited (WEL)

manages three prominent We have established a dedicated and highly capable team to advance

our sustainability initiatives. We fully support the Group’s commitment

龙仓置业有限公司（WEL）拥有香港三项优质的物业资产，包括海港城、时代广场及荷里活广

场。九龙仓中国置业有限公司（WCEL）业务涵盖中国内地的投资物业组合，当中包括旗舰项

公司已经建立了一支专业高效的团队，全力推动可持续发展工作，积极支持集团九本对可持续发展的承诺，充分体现了我们管理层与各可持续发展小组之间的紧密协

目国际金融中心（IFS）系列、上海会德丰国际广场及时代广场系列。本刊物概述WEL及WCEL（统称

「公司」或「我们」）在2024年1月1日至12月31日期间于香港及中国内地的可持续发展表现,包括以

下主要营运项目：

作与支持。

团队成员具备多元化的专业背景，能够从提供不同角度的分析和见解，以提升营运效益，

并于企业内外发挥积极正面的影响。

以人为本

PEOPLE

以人为本

Nurturing Our People

and Community

培养人才，回馈社区 People

可持续发展之旅 Sustainability Journey 2024

Sustainability Governance

Community

4,500+

社区参与

贡献义工服务时数

Diversity

1.25 : 1

多元共融

高级管理层性别比例

Gender ratio of senior management

男 Male 女 Female

46,800

Training hours delivered

员工培训 Staff training

小时培训

Volunteering hours contributed

龙仓置业有限公司（WEL）及九龙仓中国置业有限公司（WCEL）视九员工与社区为推动可持续发展策略的重要基石。公司致力营造共

融及协作的企业文化，让每位员工都感受到被重视及赋能。我们持续投放

资源于人力资源管理，透过人才招聘、员工发展及员工参与等多元措施，

促进团队成长。同时亦高度重视员工福祉，建立完善的职业健康与安全制

度，所有政策亦严格遵守相关法规与标准。

此外，我们亦透过社区投资及义工计划，与本地慈善团体建立具意义的伙

伴关系，巩固社区连系，并提升员工士气。我们深信积极培育人才与回馈

社区，乃实践企业核心价值及共建可持续未来的重要一环。

中阶管理人员培训计划：透过跨职能

实习工作经验和专业培训，培育有潜

质的人才成为管理人员，投身香港及

中国内地的业务管理岗位。

青年人才发展计划 ─ 租务助理计划：

招募立志于租务发展的香港应届大学

毕业生，透过跨部门轮调岗位，全方位

了解租务业务运作，培育未来人才。

an inclusive and collaborative culture, we ensure that every

employee feels valued and empowered. The Company has

continued to invest in our human capital through diversified

initiatives in talent acquisition, people development and staff

engagement. Our commitment to staff well-being is also

underpinned by robust occupational health and safety initiatives,

with policies that align strictly with relevant laws and regulations.

Additionally, our community investment and volunteering

programmes encourage meaningful partnerships with local

organisations, strengthening community ties and boosting

employee morale. By investing in our workforce and actively

contributing to our communities, we are shaping a sustainable

future that reflects our core values.

At WEL and WCEL, we prioritise our people and communities

as key elements of our sustainability strategy. By nurturing

们的团队由2,600多名全职员工组成，分布于香港及中国内地，并由承包商额外聘用人员支援日常运作。此外，我为配合业务需要及商场节日活动，我们亦按情况聘用临时兼职员工。于本报告年度，主要承包商所提供的服务

涵盖商场的清洁、保安及技术支援等各方面。

为推动业务自然增长及提升营运效能，我们采取多元招聘策略，包括善用网上平台、引入人工智能面试技术、积极参

与招聘会、与大专院校合作及以及推行员工推荐计划。我们亦定期检视人才培育方案，以满足不同职涯阶段及业务职

能的发展需求，让应届毕业生以至资深专才均能受惠。

seasonal mall events, we also employ temporary non-guaranteed-hours workers. During the reporting

year, key contractors primarily provided cleaning, security, and technical support functions for the malls.

To support both organic growth and operational efficiency, the Company employs a variety of

recruitment methods. These include leveraging online platforms, conducting AI-based interviews,

attending career fairs, collaborating with tertiary/vocational institutions, and encouraging employee

referrals. We regularly evaluate our development programmes to cater to employees at all career

stages — ranging from recent graduates to seasoned professionals, and across different functions.

Our workforce comprises approximately 2,600 full time employees in Hong Kong and Mainland

China, supported by additional contractor-hired staff. To meet operational requirements and

Talent Acquisition

人才招聘

Introduction

简介

The Mid-career Talent Acquisition Programme: Prepares

talented employees for managerial position in business

management both in Hong Kong and Mainland China through

cross-functional placements and professional training.

Young Talents Development Programme — Leasing Associate

Programme: Recruits fresh university graduates aiming to

build a leasing career in Hong Kong. New joiners rotate through

different business units to gain a comprehensive understanding

of leasing operations.

以人为本 People

青年人才发展计划 ─ 顾客服务／管业专员计划：针对具

工作经验、有意转型投身香港商场营运及客户服务工作的

青年。完成培训后，表现优秀的学员将获聘为正式员工，

并享有晋升机会。

学徒培训计划：资助香港前线员工进修工程相关课程，表

现优异者于培训期满后可晋升为技术人员，以肯定其专业

能力。中国内地的长沙IFS及成都IFS亦设有学徒计划，涵

盖顾客服务、物业营运及技术支援等范畴。

暑期实习计划：于香港及中国内地不同部门提供实习机

会，培育有志投身物业管理的年轻人才。

醒目知心大使计划：为香港退休人士提供再就业机会，充

分发挥他们的宝贵经验与技能。计划推行至今，已惠及逾

130位退休人士。

Young Talents Development Programme — Customer Service / Operations Associate Programme: Targets young

potentials with some working experience who eager to embark on a new career in customer service and shopping

mall operations in Hong Kong. After completion of training, successful trainees are offered permanent positions and

opportunities for promotion.

The Apprentice Training Programme: Sponsors frontline technical staff in Hong Kong to further their engineering

education. Employees demonstrating strong performance over the apprenticeship may be promoted to Technicians in

recognition of their competence. In Mainland China, Changsha IFS and Chengdu IFS also run apprentice programmes

focusing on customer service, building operations, and technical support.

Summer Internship Programmes: Offers internship opportunities in different departments both in Hong Kong and

Mainland China to nurture future young potentials for the property management industry.

The Bright Senior Ambassador Programme: Provides re-employment opportunities in Hong Kong to retirees,

acknowledging the valuable skills and experience they bring. Since its launch, over 130 retirees have benefited from the

programme.

可持续发展之旅 Sustainability Journey 2024

们重视员工的身心健康，深信健康的团队有助促进协作与提我升生产力。于2024年，我们举办一系列文化及康乐活动，鼓励

员工追求健康充实的生活方式。

The “PLAY” Series is designed to embrace the spirit of playfulness and joy, we encourage our staffers to explore

their passions, cultivate loving relationships, seek new adventures, and tap into their youthful energy to seek

greater fulfilments along the way.

cultural and recreational activities to promote a healthy and fulfilling lifestyle.

W e place great emphasis on the physical and mental health of our employees, recognising that a

healthy workforce is key to teamwork and productivity. Throughout 2024, we organised a range of

Boosting Staff Morale and Wellbeing

提升员工士气与福祉

2024/2025 Employee Well-being Programme: the “PLAY” Series — Integrating Playfulness into Daily Life

热情四溢系列爱在一起系列

2024/2025员工身心健康计划：「PLAY 趣玩无限」系列 ─ 让玩乐融入生活

Passions Series Love Series

「PLAY趣玩无限」系列旨在鼓励员工探索热情所在、建立爱与归属

感、发掘生活乐趣，并唤醒心中的年轻活力，让幸福感融入生活。

我们相信喜悦与满足感是健康生活的关键。于「迷你花园

工作坊」中，园艺治疗师带领香港物业员工透过多重感官

观察植物，并亲手制作个人化的小盆栽，将平静与欢乐带

回职场。此外，「CHILL CUT出色」工作坊则让参加者体验

日式雕刻艺术，发挥创意制作独一无二的雕刻作品。

We recognise the importance of joy, satisfaction, and zest for life by hosting

activities that spark creativity and mindfulness. In the Horticultural Therapy

Wellness Workshop, a gardening therapist guided HKIPs participants to

observe plants through multiple senses. They then created individual mini dish

gardens, bringing tranquillity and joy back to the workplace. Furthermore, The

Shine Carving Workshop introduced participants to the emerging Japanese art

of carving, allowing them to craft their own shine carving works.

透过一系列精心设计的活动建

立员工与亲人之间的爱与归属

感，包括各类DIY工作坊及永生

花扩香石座工作坊等，让员工为

挚爱亲手制作心意礼物。重庆时

代广场及重庆IFS更于端午节期间举办家庭农庄同乐日，促进家庭情谊。

The aim of the series is to cultivate loving relationships and

a sense of belonging with the loved ones. This series include

various DIY workshops and Preserved Flower with Aroma

Stone Base workshops — allows colleagues to create heartfelt

gifts for their loved ones. Chongqing Times Square and

Chongqing IFS also organised a family farm visit during the

Dragon Boat Festival to further strengthen familial bonds.

以人为本 People

Focusing on exploration and self-discovery, HKIPs organised ‘Autumn Fun Farm Poon

Choi Day Tour’ — a day tour organised to our staff members along with their families and

friends to enjoy a day filled with fun and relaxation in nature. Additionally, the “Retiring

for Continuous Progress” Workshop was conducted with two experienced instructors

who shared retirement planning strategies, enabling participants to gain deeper

insights into retirement preparation from both psychological and financial aspects.

趣活之旅系列

Adventure Series

中国内地物业亦推出多项手作体验活动。成都IFS及长沙IFS举

办木艺制作与文物修复体验；重庆时代广场及重庆IFS亦参与

文物修复；大上海时代广场举办编织草帽工作坊，大连时代广

场、上海会德丰国际广场及无锡IFS则推出以贝壳镶嵌特色饰

品手作坊；苏州IFS同事亦亲手制作竹扇，体验编织、绘画及修

剪技工艺，感受传统手作魅力。

香港物业以探索及自我发现为主题，举办「秋Fun田园盆菜宴」，邀请员工及其亲友共赴田园，享受轻

松自在的一日游。此外，我们举办了「以退为进」退休规划工作坊，由两位资深导师分享退休阶段上心

理与财务层面的规划技巧，协助同事掌握未来及作出妥善准备。

MLIPs launched various craftsmanship programmes. In Chengdu IFS and Changsha IFS, participants

fashioned wooden items and experienced artefact restoration, learning about heritage preservation.

Chongqing Times Square and Chongqing IFS also took part in artefact restoration. Shanghai Times Square

colleagues designed woven straw hats, while those at Dalian Times Square, Shanghai Wheelock Square,

and Wuxi IFS created stunning shell-inlaid jewellery. Suzhou IFS staff completed bamboo fans, including

weaving, painting, and trimming.

可持续发展之旅 Sustainability Journey 2024

We have introduced various

measures to cultivate a supportive

workplace and enhance mental

well-being, including an employee

assistance programme, a mental

wellness e-learning series, and

regular wellness tips for staff in

Hong Kong and Mainland China.

MLIPs launched the “Mental

Toughness Questionnaire — Psychological Resilience”

training, highlighting resilience when facing challenges

and changes. This course includes experiential activities

that promote deeper self-awareness, enabling participants

to improve their mental toughness and confidently tackle

new obstacles. Additionally, Shanghai Wheelock Square

and Wuxi IFS collaborated to organise an online training,

“Become a Stress Manager and Master Key Competencies,”

from May to July 2024, providing practical strategies for

stress management.

Supporting Mental Well-being of Employees

我们致力营造充满关怀与支持的职场环境，积极推动心理健康。于香

港及中国内地物业推行多项支援措施，包括员工支援计划、心理健康

网上学习系列，以及定期发布的健康贴士。中国内地物业更特别推出

「MTQ心理韧性培训」，透过体验式活动，加深同事对自我的认识及培

养员工在面对挑战与转变时的心理韧性，进而提升个人应变能力及自

信心,更有效应对各种新挑战。另外，上海会德丰国际广场与无锡IFS

亦于2024年5 – 7月合办「做压力管理者并与掌握关键竞争力」的线上

培训，为员工提供实用的压力管理技巧。

关顾员工心理健康

Emphasising vitality and a light-hearted outlook,

HKIPs organised ‘Mat Pilates Workshop’. It focuses

on bodyweight exercises that target the core,

improve posture, and increase overall strength and

flexibility. Additionally, ‘Mini Pinecone Christmas

Tree Workshop’ was also organised for allowing

staff members to unleash their creativity and share the Christmas spirit with their families through

the crafting of mini-Christmas trees.

活力无限系列

Youthful Series

香港物业为提倡活力无限及轻松愉快的生活态度，举办了

「地面普拉提班」，透过自身体重训练来强化员工的强化核

心肌群、改善姿势与提升柔韧度。此外，「手作缤纷迷你松果

圣诞树」工作坊，让同事发挥创意，与家人共度温馨佳节。

This series also included the “Joy in

Riding” workshop, where colleagues

and friends experienced English

equestrian sports. They interacted

with the horses — feeding and

caring for them — thus cultivating

compassion for animals.

我们亦举办「乐在骑中」英式马术体验活

动，员工与朋友亲身喂饲及照料马匹，从

中学习爱护动物及建立同理心。

以人为本 People

们致力营造一个让员工真正感受到被重视我和受到激励的工作环境。为此，我们提供具

市场竞争力的薪酬架构及一系列完善福利，与行业

标准全面看齐。

我们亦定期检讨薪酬制度，确保奖励措施合理且具

吸引力。在香港，合资格的全职员工可享有额外雇

主强积金供款、各类有薪假期（包括侍产假及产假）

、团体医疗保险、弹性工作安排，以及体恤性在家

工作政策。至于中国内地的员工，则可享有「五险一

金」的全面保障，另设有团体医疗保险、免费的入职

及定期体检，以及育儿假等额外福利。

Benefits and Rewards

奖酬与福利

We remain committed to workplace wellness. Plaza

Hollywood, for instance, introduced the “Smoking

Cessation Programme in Workplace”, encouraging

healthier living and clarifying the dangers of

smoking. The event featured health assessments

and interactive activities to boost health awareness.

Plaza Hollywood also hosted “Apple Day,”

distributing apples to reinforce the importance of

good nutrition. These initiatives foster a culture

of well-being, empowering colleagues to make

informed and healthier lifestyle choices.

Promoting Healthier Lifestyle Choices

我们一直致力推动职场健康文化。以荷里活广场为例，商场

推出「爱·无烟」戒烟活动，鼓励同事认识吸烟的危害，培养更

健康的生活方式。活动设有健康检测及互动游戏，提升员工

健康意识。荷里活广场亦举办「苹果日」活动，向同事派发苹

果，藉此提醒大家保持良好饮食习惯。透过这些活动，我们鼓

励同事更积极地关注自身健康作出健康的生活选择，共同建

立健康文化。

推广更健康的生活选择

aligned with industry standards.

Our regular reviews ensure remuneration and incentives stay fair and attractive. In Hong Kong, eligible fulltime staff enjoy top-up employer MPF contributions, paid leave (including maternity leave and paternity

leave), group medical insurance, flexible working options, and a compassionate work-from-home policy.

For our staff in Mainland China, we provide extensive coverage under the Five Social Insurance and One

Housing Fund, plus added perks such as group medical insurance, free before employment and regular

health checks, and child caring leave.

W e believe in building a workplace where employees feel genuinely valued and motivated. As part

of this commitment, we offer competitive compensation and a comprehensive range of benefits

于香港物业颁发35年长期服务奖

Presenting 35 Years Long Service Award at HKIPs

可持续发展之旅 Sustainability Journey 2024

司致力为员工提供多元化的学习资源与机会，以支援公员工于瞬息万变的营商环境中持续发展。我们设有地

区性的培训资助计划，资助员工参与工作相关的外部课程、研

讨会及会议，协助员工进一步扩阔视野及深化专业知识。

此外，公司亦提供多项度身订造的培训及发展课程，涵盖领导

才能、管理技巧、人际关系、基本人权、法律法规、职场文化与

管治、技术技能、环境保护及职业健康与安全等范畴。以下为重

点项目简介：

continuous development in an ever-evolving business

landscape. Through our regional Training Sponsorship

Scheme, employees can attend relevant external

courses, seminars, and conferences, expanding their

capabilities and expertise.

In addition, the Company offers tailored training

and development programmes covering leadership,

management, interpersonal skills, human rights, laws

and regulations, workplace culture and governance,

technical skills, environmental protection, and

occupational health and safety (OHS). Highlights of

these initiatives are outlined below.

T he Company equips employees with diverse

learning opportunities and resources to support

Nurturing Talents

人才培育今年，WEL亦进一步扩展对物业管理前线员工于恶劣天气或

极端情况下的支援措施，不仅提高当值膳食津贴金额，亦扩阔

受惠范围。展望未来，我们将全面遵守香港即将实施的《雇佣

条例》修订，并配合中国内地自2025年起逐步推行的新法规，

包括为期15年延迟法定退休年龄及新增两天有薪法定假期。

为表扬员工的努力与贡献，我们设立了多个奖项，包括「最佳

员工奖」、「最佳前线员工奖」、「最佳前线主管奖」及「星级员工

奖」。在香港，服务满15年或以上的员工更可获长期服务奖，让

每位员工的付出都备受肯定及赞赏。

This year, WEL also enhanced adverse weather

and extreme conditions support for property

management employees with wider eligibility and

higher refreshment allowances. Looking ahead, we

will fully comply with forthcoming changes to Hong

Kong’s Employment Ordinance. We will also ensure

compliance with new statutory requirements in

Mainland China, starting from 2025, including the

gradual increase in the statutory retirement age

over a 15-year period and the introduction of two

additional paid statutory holidays.

We further recognise dedication and hard work

through various awards, including the Best Employee

Award, Best Frontline Employee Award, Best Frontline

Supervisor, and Star Award. In Hong Kong, longserving employees — those contributing 15 years or

more — also receive Long Service Award, reflecting our

commitment to a fair and inspiring workplace where

everyone’s contributions are celebrated.

于成都IFS颁发最佳员工奖

Presenting Best Employee at Chengdu IFS

于长沙IFS颁发最佳员工奖

Presenting Best Employee at Changsha IFS

于香港物业颁发15年长期服务奖

Presenting 15 Years Long Service Award at HKIPs

以人为本 People

In today’s rapidly evolving business landscape, AI is reshaping technology

and work. In response, HKIPs introduced the AI Literacy Empowerment

Programmes to equip colleagues of different levels with critical skills

for navigating AI complexities and selecting effective tools for content

summarisation, presentation creation, visual design and data analysis.

The Company also arranged an array of training initiatives to boost

work efficiency such as effective and positive interviewing skills, data

management training to help staff optimise Excel usage, as well as sharing

session on food and beverage licensing requirement for leasing related

operation. In total, 2,530 training hours were recorded for the above

trainings, advancing operational excellence across the organisation.

MLIPs conducted various training sessions, including “Intergenerational

Leadership Training” and “Performance Management Training,” which

attracted over 260 colleagues. The former combined theory with practical

experience, stimulating real-world scenarios to bridge the gap between

Uplifting Competence & Motivation

人工智能（AI）对工作的深远影响。为应对瞬

息万变的营商环境，香港物业于年内推出

「数码科技能力培训」，针对不同职级的员

工的需要，提供实用且针对性的培训，助他

们有效利用AI工具及掌握应对AI挑战的实

用技能，包括内容撮要、简报制作、视觉设计

和数据分析。

公司亦安排一系列提升工作效率的培训课

程，包括以高效正向的面试技巧培训、数据

管理课程以提升Excel应用技巧，以及就租

务营运相关的食肆牌照要类别和装修规格

要求进行专题分享会。以上课程共录得约

2,530小时培训时数，进一步推动卓越营运。

中国内地物业则举办多项培训，包括「代际

领导力」及「绩效管理」课程，合共吸引超过

260位同事参与。「代际领导力」课程融合理

论与实践，以模拟实况促进不同世代员工的

沟通与理解，有效提升管理技巧并加强团队

合作；而「绩效管理」课程则由资深讲师主

讲，协助同事优化绩效管理技巧，提升员工

效能与整体生产力。

提升能力与工作动力

Staff Training

90%

员工培训

existing employees trained

现职员工已接受各类培训

senior and younger employees in their

development. These sessions foster essential

skills and strengthen team collaboration. The

latter, led by experienced trainers, focused

on enhancing performance management

techniques to boost employee effectiveness

and overall productivity.

可持续发展之旅 Sustainability Journey 2024

To reinforce corporate governance standards, a range of training sessions

were conducted, covering critical topics such as business ethics, personal

data management, legislative updates, cybersecurity, equal opportunities,

and diversity and inclusion. These initiatives aim to promote professional

conduct and uphold the highest standards within the organisation.

Strengthening Corporate Governance

为持续提升企业管治水平，我们于年内举办多场培训课程，涵盖包括商业道德、个人资

料处理、法例更新、网络安全、平等机会及多元共融等关键议题。透过上述培训，协助员

工提升专业操守，并确保机构整体营运符合最高道德标准。

加强企业管治水平

工的意见对公司制定有效策略至关重要，因此我们鼓励员工透过指定的线上即时对话平台提員交疑问、意见及建议，由管理层定期审阅并于适当情况下作出改善。此外，公司亦透过部门会

议、例会及其他渠道收集员工反馈。

我们亦设有「WE」内联网，作为香港及中国内地物业员工的主要资讯交流平台，方便员工查阅公司政

策及内部资讯，加强双向沟通，促进团队协作与凝聚力。

online chatbox, which is reviewed by management to implement improvements where

appropriate. Additional feedback is collected through departmental meetings, daily

briefings, and other channels.

The “WE” intranet serves as a central communication platform for employees in Hong

Kong and Mainland China, facilitating the sharing of corporate information and policies.

E mployee feedback is invaluable in shaping effective strategies. Employees are

encouraged to share their queries, opinions, and suggestions via a designated

Employee Communication Channels

员工沟通渠道

以人为本 People

仓置业有限公司及九仓中国置业有限公司一向将员工、顾客及租户的健康九与安全放在首位，并视为实践可持续发展承诺的核心一环。我们已建立完善

的安全政策、管理制度及宣传教育机制，并设有事故应变程序，以有效应对与安全有

关的情况。

我们的职业健康与安全（OHS）管理系统已通过ISO 45001认证，涵盖香港三个商场，

以及中国内地的成都IFS及长沙IFS。所有安全相关措施均由公司内部安全及健康委

员会统筹推动，委员会成员由管理层及各部门代表组成，定期召开会议，讨论安全相

关事宜、实施监察措施以消除潜在风险，同时对安全事故作出检讨，并积极分享预防

工伤的宝贵经验与有效策略。

sustainability commitment. We have established comprehensive safety

policies, a robust management system, and awareness programmes,

alongside incident handling procedures to effectively address safetyrelated issues.

Our Occupational Health and Safety (OHS) management system is ISO

45001 certified, covering all three shopping malls in Hong Kong, as well

as Chengdu IFS and Changsha IFS. These initiatives are overseen by our

Safety & Health Executive Committee, which comprises management

and representatives from various departments. The committee meets

regularly to discuss safety matters, implement monitoring measures

to eliminate hazards, review accidents, and share experiences and

strategies to prevent workplace injuries.

A t WEL and WCEL, we prioritise the health and safety of our

employees, customers, and tenants as a core element of our

Occupational Health & Safety

职业健康与安全

OHS training hours offered to staff:

63%

提供予员工的职安培训时数

vs 2023

可持续发展之旅 Sustainability Journey 2024

To enhance safety awareness, we provide comprehensive training on

the safe use of tools, machinery, chemicals, and protocols for working

at heights, preventing heat stroke, and managing confined spaces.

A “Safety Precautions in Fitting-Out Sites” webinar was held for staff

who conduct site visits or inspections in fitting out sites in Hong Kong.

Alongside routine checks, 10 cross-centre safety inspections took

place in HKIPs in 2024, with inspection findings promptly addressed

and discussed in safety meetings, further strengthening our overall

safety culture.

For non-technical staff, we provide general safety knowledge training

tailored to workplace needs. In Hong Kong, this includes webinars

and workshops on manual handling techniques and responding to

medical emergencies. Chengdu IFS, Changsha IFS, Dalian Times

Square and Shanghai Wheelock Square organised emergency first

aid training, equipping over 130 colleagues with first aid techniques,

cardiopulmonary resuscitation (CPR) skills, and knowledge for

managing common emergencies. This training enhanced their

awareness and empowered them to respond effectively to medical

incidents.

Additionally, we conduct fire drills and other emergency preparedness

activities to address potential safety hazards, such as confined space

incidents and customer injuries. These initiatives ensure employees

are well-prepared to respond promptly and effectively.

为持续提升员工安全意识，我们为技术员工

提供全面培训，内容涵盖工具、机械及化学

品的安全使用，亦包括高空作业、防暑措施

及密闭空间工作的相关程序。针对在香港从

事装修巡查的员工，我们举办了「装修工地

安全防护措施研讨会」。此外，于2024年，我

们在香港物业共进行了10次跨物业安全巡

查，有关的巡查结果均已即时跟进处理，并

在安全会议中作出深入检讨，进一步巩固安

全文化。

我们亦为非技术员工提供切合实际工作环

境的一般安全知识培训。在香港，我们举办

网上讲座及工作坊，向员工教授正确的搬运

技巧及应对突发医疗事故的方法。成都IFS、

长沙IFS、大连时代广场与上海会德丰国际

广场则举办急救训练，为超过130位员工提

供急救技巧、心肺复苏术（CPR）及处理常见

紧急情况的应对的培训，进一步加强安全意

识及应变能力。

此外，我们定期举行消防演习及其他应急预

备活动，模拟处理密闭空间意外及顾客受伤

等潜在安全风险，确保员工可迅速及妥善应

对各类突发情况。

Safety Initiatives and Trainings

安全措施与培训

以人为本 People

Fun Days to Promote Health and Safety at HKIPs

香港物业举办健康与安全「Fun Day」活动

们致力于培养重视健康与安全的企业文我化。今年，我们在香港物业举办了两场互动

同乐日，分别聚焦于健康体能与安全意识，鼓励员

工在职场中实践更健康、安全的生活方式。

HKIPs — one focused on health and fitness and the other on safety awareness —

to encourage a healthier and safer workplace environment.

W e are committed to fostering a culture of well-being and safety among

our employees. This year, we organised two engaging “Fun Days” at

为提升员工对体能锻炼的兴趣，并鼓励建立健康生

活习惯，优质服务发展部策划了为期六天的「Power

6体能之巅运动会」。活动吸引逾80位来自海港城、

时代广场、荷里活广场及其他物业管理的前线员工

参与，竞赛项目包括掌上压、跳绳、速度梯及障碍赛

等。活动不仅提供健康竞技的平台，更促进员工间的

团队精神，大家互相打气、共同挑战极限。

除了体能活动外，我们亦于香港物业举办

「安全意识日」，进一步推动职业健康与

安全文化。多个部门通力合作设置互动摊

位，透过游戏形式讲解重要安全议题。

摊位主题涵盖办公室与工地安全、密闭

空间操作规范及化学品正确处理等，活

动形式新颖有趣，成功吸引逾280名员工

踊跃参与。参与者均表示活动有助加深

对职安健实践的认识，同时营造轻松互

动的氛围。

To spark interest in physical fitness and

promote healthy habits, the Service

Excellence Development Department

launched the “Power 6 Fitness Games.”

This six-day event welcomed over 80

frontline employees from Harbour City,

Times Square, Plaza Hollywood, and

other managed properties. Participants

competed in activities such as pushups, jump rope, speed ladder drills,

and obstacle courses. The event not

only provided a platform for friendly

competition but also fostered team

solidarity as colleagues cheered one

another on throughout the challenges.

Complementing the fitness initiatives,

HKIPs hosted a Safety Awareness Day to

promote occupational health and safety.

Various departments collaborated to

create interactive safety booths, each

highlighting critical safety topics.

The booths covered subjects such as

office and construction site safety,

confined space protocols, and proper

chemical handling, all delivered in an

engaging, game-based format. The

event attracted over 280 participants,

who found the activities both enjoyable

and informative. Feedback from

attendees indicated that the event

successfully raised awareness of

essential safety practices while fostering

a fun and interactive atmosphere.

Power 6 体能之巅运动会：健康生活的嘉年华安全意识日：互动学习提升认知

Power 6 Fitness Games: A Celebration of Health Safety Awareness Day: Learning Through Engagement

可持续发展之旅 Sustainability Journey 2024

Community Investment and Volunteering

社区投资与义工参与

们致力于为社会创造共享价值，回应其不同的需要与挑我战。香港及中国内地的物业义工队积极参与各项活动。

自2011年成立WEL义工队以来，累计投入超过39,000小时于社

区服务及环境保护活动。义工长年累月的贡献，荣获「香港义工奖

（企业组）」500至1,999服务小时嘉许证书。

Establishing the WEL Volunteer Team in 2011, we have been accumulating over 39,000 hours in community service

and environmental volunteering programmes. Volunteers’ long-term contributions have been recognized by the

Hong Kong Volunteer Award for the Corporate – Certificate of Appreciation (500-1,999 service hours).

To further enhance our community impact, we launched a self-volunteering scheme this year, empowering

colleagues to participate in NGO-organised activities aligned with our four corporate themes.

W e have a strong commitment in creating shared values for the society to address its needs and challenges.

Volunteer teams across HKIPs and MLIPs have been actively participating in various initiatives.

为进一步扩大社区影响力，我们于今年推出「自助义工计划」，鼓

励同事参与由慈善团体举办，并与公司社区投资四大主题相契合

的活动，为社区提供额外贡献。

Social Inclusion

and Diversity

社会共融

Positive Ageing

乐龄发展

We are dedicated to developing

social and environmental projects

under four key categories:

我们聚焦发展涵盖四大范畴的社区与环

境项目：

volunteer activities 90+

organised

项义工活动 1,100+

participation

参与人次

volunteering hours 4,500+

contributed

小时义工时数

Conserving Nature

and Community

Environment

环境保护

Youth

Development

青年服务

以人为本 People

Hearing-impaired individuals often face

significant challenges in planning their career

paths. Since 2020, Harbour City has collaborated

with the Lutheran School for the Deaf (LSD) to

provide summer internship opportunities for

hearing-impaired students.

Social Inclusion and Diversity

社会共融

支援听障人士「以织为约共享美好」

Supporting Hearing-Impaired Individuals Knitting for the Community

听障人士在规划人生方向时面对不少挑战。自2020年起，

海港城与路德会启聋学校合作，为听障学生提供暑期实

习机会，协助他们探索职涯发展的可能，增强自信与职场

适应力。

于12月，中国内地物业推出「以织为约共享美好」活动，

于冬季支援弱势社群。超过200位员工于工余时间编织

椅垫与装饰品，再由义工亲手送到长者院舍、学校及公

共空间，将温暖与关爱带进社区。

In December, the “Weaving a Better Community”

programme was launched across MLIPs to

support vulnerable groups during the winter

season. Over 200 colleagues participated by

knitting chair pads and decorations in their spare

time. These items were delivered to beneficiaries

and installed in nursing homes, schools, and

public areas by volunteers, spreading warmth

and care throughout the community.

可持续发展之旅 Sustainability Journey 2024

HKIPs partnered with local NGOs to conserve

biodiversity. In March, volunteers cleared

invasive Mikania at Mai Po Nature Reserve for

World Wild Fund Hong Kong, protecting native

plants and exploring the wetland ecosystem. In

April, 22 volunteers pruned 50 tangerine trees

at Fung Yuen Butterfly Reserve, regenerating

waste tangerines to feed butterflies and support

biodiversity.

Conserving Nature and Community Environment

环境保护

护生态，筑未来以维修代替弃置，珍惜资源推广低碳生活与资源循环

Preserving the Nature and Our Future Cherishing Resources by Repairing Old

Household Appliances

Promoting Low-Carbon Practices and

Resources Circulation 香港物业团队与非政府组织合作，推动生物多样性保育

工作。三月，义工于米埔自然保护区协助世界自然基金会

清除入侵植物薇甘菊，以保护本地植物物种，并加深对湿

地生态的认识。四月，22位义工前往凤园蝴蝶保育区修剪

50棵柑橘树，回收果实用于喂饲蝴蝶，支持生态循环与物

种共生。

WEL联同「复修办馆」举办为期两个周末的家电维修义工

行动。参加义工先接受风扇维修培训，随后为深水埗社区

协会的基层长者提供维修服务。此活动不但减轻基层家

庭经济压力，亦延长家电寿命，实践可持续生活。

成都 IFS 于6月举办慈善跳蚤市场，约200位同事参与，交

换超过300件二手物品，实践物资循环、减少浪费。义卖所

得善款亦用于资助60名弱势儿童，延续回馈社会的初心。

作为负责任的企业公民，我们积极组织义工活动，推动自然与社区环境的保育，实践我们对可持续发展的承诺。

WEL partnered with “Repair Café HK” to

organise a two-weekend repairing campaign.

Volunteers attended a workshop to learn fan

repair techniques and later provided repair

services for low-income elderly at Sham Shui Po

Community Association. This initiative reduced

financial burdens, extended appliance lifespans,

and demonstrated WEL’s commitment to

sustainability.

Chengdu IFS organised a flea market in June

with 200 colleagues participating. Over 300

second-hand items were exchanged, promoting

resource circulation and reducing waste. Funds

raised from charity sale booths were donated to

support 60 disadvantaged children, reinforcing a

commitment to sustainability and giving back to

society.

As a responsible corporate citizen, we regularly organise volunteer activities aimed at preserving

natural and community environments, demonstrating our commitment to sustainability and

social responsibility.

以人为本 People

To support youth growth and career

planning, we remain committed

to broadening the horizons of

the next generation. In 2024, our

youth development initiatives

successfully engaged over 2,000

secondary students through various

programmes aimed at fostering

skills and providing guidance for

future career opportunities.

Youth Development

青年服务

青少年受惠于我们的社区项目「iPlan师友计划」推动青年发展持续支持「学校起动」青年项目

supported in our community

programme

Advancing Youth Development Through the iPlan

Mentorship Programme

Ongoing Support to Youth Programmes

Organised by Project WeCan

为协助青少年建立视野及规划人生发展

方向，我们致力推动多元青年项目。2024

年，我们透过不同计划惠及超过2,000名

中学生，协助他们发展技能并探索未来职

涯可能性。

自2016年起，海港城与合作学校 ─ 仁爱堂陈黄淑芳纪念中学合办

「iPlan师友计划」，由员工义工担任导师，透过小组活动、工作坊及

职场体验，协助学生认识自己潜能。

2022–2024届的10位学员于4月完成目标成果回顾，而新一轮计划

已于10月展开，继续由基督教香港信义会社会服务部的青年生涯

发展专家提供专业支援。

在「学校起动计划」下，WEL于香港物业提供19个暑期实习岗位，

让学生完成10日体验式工作。海港城亦举办两场职业探索日及

三次企业参观。时代广场则联同专业机构、顾问及指定承建商举

办可持续建筑教育活动，内容包括节能空调工作坊、绿建设施虚

拟导赏及环保主题午宴，让潮州会馆中学38名师生掌握可持续

工程的应用知识及未来出路。

Since 2016, Harbour City has collaborated with its partner

school, Yan Oi Tong Chan Wong Suk Fong Memorial

Secondary School, to implement the iPlan Mentorship

Programme. Through this initiative, staff volunteers act

as mentors, offering guidance and supporting mentees in

exploring their potential via structured bonding activities,

workshops, and job shadowing sessions.

In April, 10 mentees completed a review of their goal

achievements for the 2022–2024 programme. A new phase

of the programme was launched in October, continuing

the partnership with professional youth development

experts from the Evangelical Lutheran Church of Hong

Kong (ELCHK) Youth Career Development Service.

Under the PWC project, WEL actively supports

youth development initiatives, offering 19 summer

job opportunities across our HKIPs, where students

participated in 10-day internships. Additionally,

Harbour City hosted two Career Exploration Days

and three Company Visits to inspire students’

career planning. Times Square further partnered

with professional institutions, consultants, and

nominated contractors to deliver an educational

event highlighting sustainable building systems. The

event, which included an air conditioning workshop

showcasing energy-efficient technologies, a virtual

tour of green building features, and a sustainabilityfocused luncheon, provided a total of

38 teachers and students from Chiu

Chow Association Secondary School

with practical knowledge about

sustainable engineering practices

and green career pathways.

secondary students

supported in our

community programmes

2,000+

中学生受惠于我们的社区项目

可持续发展之旅 Sustainability Journey 2024

In response to the ageing population, the WEL

Volunteer Team collaborated with community

partners to organise a Plant Rubbing Workshop

for the elderly. Participants created eco-friendly

plant-printed bags, enhancing hand-eye

coordination and fostering social connections.

The activity promoted well-being and provided a

sense of fulfilment for the elderly.

Positive Ageing Offering Longstanding Support

for the Community Chest

of Hong Kong

乐龄发展长期支持公益金慈善项目

DIY 工作坊提升长者手眼协调能力以「慢时光．太极拳的温度」推动乐龄健康

Promoting Hand-Eye Coordination for

the Elderly Through DIY Workshops

Encouraging Positive Ageing with Tai

Chi Workshops

因应人口老龄化趋势，WEL义工队伙拍社区伙伴举办「植

物拓印袋工作坊」，让长者亲手制作环保拓印布袋，在创

作过程中训练手眼协调，促进社交交流，提升身心健康及

满足感。

太极属低强度运动，有助提升柔软度、平衡力及协调能

力，并改善睡眠质素、稳定血压、预防骨质疏松。11月，上

海会德丰国际广场16名义工学习太极基本动作，并教授

长者及残疾人士，透过运动促进心理健康与正向老龄。

集团一直积极支持香港公益金，除透过「企业及员工捐款

计划」捐款外，亦参与多项筹款活动。WEL联同200多位员

工参加「公益金百万行」及「公益金运动日」等活动，实践

企业公民责任。

Tai Chi, a low-intensity exercise, improves

flexibility, balance, and coordination while

enhancing sleep quality, regulating blood

pressure, and preventing osteoporosis. In

November, 16 volunteers from Shanghai

Wheelock Square learned Tai Chi basics and

taught the elderly and disabled, promoting

mental health and positive ageing within the

community.

The Group has been a dedicated supporter of

the Community Chest of Hong Kong. In addition

to direct donations through the Corporate and

Employees Contribution Programme, the Group

actively participates in various fundraising

campaigns. As an integral part of the community,

WEL has supported events such as Walk for

Millions, Sports for Millions, and engaged over

200 staff members in Dress Casual Day.

我们积极透过多元活动推广乐龄发展，致力提升长者福祉，促进社区和谐。

Our company actively promotes positive ageing through diverse initiatives aimed

at enhancing the well-being of the elderly and fostering a harmonious society.

以人为本 People

表扬义工贡献

Recognising Volunteers’ Contributions

2023年度「九龙仓置业义工嘉许典礼」于2024年6月

举行，以表扬员工义工的积极参与与杰出表现。管理

层亲临颁奖，向35位员工义工及3位员工家属代表颁

发嘉许状，感谢他们于2023年的贡献。同时，中国内

地物业亦向552位义工颁发感谢证书，表扬他们致力

推动关爱、共融及可持续的社区文化。

The Wharf Estates Volunteer Recognition

Ceremony 2023, held in June 2024, honoured

the exceptional efforts of staff volunteers.

Top management officiated the event,

presenting awards to 35 staff volunteers

and three staff relatives for their significant

contributions in 2023. Certificates were also

awarded to 552 MLIPs volunteers for their

participation and efforts in fostering a caring,

inclusive, and sustainable community.

Volunteer Recognition Ceremony

义工嘉许典礼

香港物业

HKIPs

大上海时代广场

Shanghai Times Square

大连时代广场

Dalian Times Square

成都 IFS

Chengdu IFS

苏州 IFS

Suzhou IFS

重庆时代广场

Chongqing Times Square

重庆 IFS

Chongqing IFS

上海会德丰国际广场

Shanghai Wheelock Square

长沙 IFS

Changsha IFS

可持续发展之旅 Sustainability Journey 2024

Supporting Vulnerable Groups in Hong Kong

and Mainland China

两地义工支援需要关爱的社群

香港，WEL义工队发起了「校园在油漆翻新计划」，为基督教香港

信义会辖下的「灵安幼儿学校」优化校

园学习环境。在海港城及时代广场工程

部大力支持下，团队筹办了两次油漆培

训课程，并于之后连续两个周末开展了

校园油漆翻新计划。约70位义工积极

参与其中，包括九龙仓置业地产投资有

限公司主席兼常务董事吴天海先生，以

及九龙仓置业有限公司助理董事兼总

经理（人力资源及行政）陆雅文女士，共

同贡献超过500小时进行幼稚园翻新

工作，成功为幼儿营造明亮舒适的学习

空间。

在中国内地，物业义工队与当地非政府

组织合作开展同名义工活动「夏日里的

一束光」，支援需要关爱长者及基层家

庭。活动内容包括教授制作艾草花束，

并为有需要人士提供清洁及简单维修

服务。90位同事合共贡献180小时，服

务对象超过170名有需要人士，协助改

善其生活质素。

community partner under The Evangelical Lutheran Church of Hong Kong. With

strong support from Harbour City and Times Square Technical Departments, a

two-weekend repainting programme was organised, preceded by two painting

training sessions. A total around 70 volunteers, including the Chairman and

Managing Director of Wharf REIC, Mr. Stephen Ng, and WEL Assistant Director

and General Manager (Human Resources & Administration), Ms. Irene Luk,

contributed over 500 hours to renovate the kindergarten, creating a bright and

comfortable space for the students.

In Mainland China, MLIPs launched the “Light Up a Life” volunteering programme

in partnership with local NGOs to assist vulnerable elderly and families. The

programme equipped 90 colleagues with skills such as making Artemisia

Argyi bouquet and providing maintenance and cleaning services. Volunteers

contributed 180 hours, benefitting over 170 people in need and improving their

quality of life.

n Hong Kong, the WEL Volunteer Team initiated the “Brushing a Better Future”

project to improve the learning environment at Ling On Nursery School, a

WEL与中国内地物业义工队透过义工培训及义务工作，全力支援需要关爱的社群。

The WEL and MLIPs Volunteer Team demonstrated their commitment to supporting

underprivileged groups through impactful volunteering and training programmes.

Contributed

680+

为两地社区贡献了

小时的服务

hours to Hong Kong and

Mainland China

以人为本 People

大连时代广场

Dalian Times Square

成都 IFS

Chengdu IFS

重庆时代广场

Chongqing Times Square

香港物业

HKIPs

守护环境

Planet

守护环境

PLANET

Advancing Environmental

Excellence and Commitment

推动环境卓越与承诺

Electricity consumption

vs 2019

HKIPs6- %

用电表现

香港物业

可持续发展之旅 Sustainability Journey 2024

of our investment properties 6 are LEED certified

Green building achievements

绿色建筑成果

个投资物业已取得LEED认证

包括海港城的8座办公大楼最近荣获LEED 铂金认证

including recent LEED Platinum certification in

Harbour city’s eight blocks of office towers

of recyclables were diverted from landfilling

Recyclables collection

4,600+

回收成效

可回收物成功转化，避免送往填埋场

tonnes

吨

响应全球实现碳中和及自然保育的共同目标，我们以符合可为持续发展原则的营运模式，持续在减碳与提升气候韧性方面

迈步向前。我们积极推行创新举措减低能源消耗，并赋能利益相关方

携手减废。凭借对环境管理的坚持与行动，我们屡获多项权威奖项与

认证，获得业界嘉许。

持「创建明天」的理念，我们坚定推动可持续发展，致力为社会秉带来正面影响。我们的减碳目标与集团订立的2030年减碳策

略一致。香港及中国内地物业已就电力、耗水量及废物管理制定具体

的减量目标及行动计划。

此外，九龙仓置业地产投资有限公司及九龙仓集团有限公司承诺参与

科学基础目标倡议「(SBTi」)，并已提交近期减碳目标1，详情可参阅集

团官网2 & 3。作为集团一员，香港及中国内地投资物业将全力支持集

团推动相关减碳工作，展现我们对环境守护的责任及推动低碳经济转

型的决心。

我们已于三个香港物业，以及成都IFS与长沙IFS引入ISO14001环境

管理体系，确保管理成效持续提升；同时，大上海时代广场已获得ISO

50001能源管理认证。我们亦制定多项环保政策，并严格监察减碳进

度，以减少营运对环境造成的影响。

We focus on lowering energy consumption through innovative initiatives and empowering our stakeholders

to reduce waste. Our dedication to environmental stewardship has been widely acknowledged through

numerous awards and certifications.

T o support global efforts to achieve carbon neutrality and conserve nature, we have made significant

strides in reducing emissions and enhancing climate resilience through sustainable business practices.

with the Wharf Group’s 2030 carbon strategy. In addition, HKIPs and MLIPs have established reduction targets

and action plans covering electricity, water, and waste.

In our ongoing commitment to sustainability, Wharf Real Estates Investment Company Limited and The Wharf

(Holdings) Limited have committed to Science Based Targets Initiatives (“SBTi”) and submitted the near-term

targets1

. The details can be found in the Groups’ websites2 & 3. As part of the Group, both HKIPs and MLIPs

will support this carbon reduction commitment. This initiative reflects our continued responsibility towards

environmental stewardship and our dedication to the transition toward a low-carbon economy.

We have implemented an Environmental Management System certified to ISO 14001 across our three HKIPs

and in Chengdu IFS and Changsha IFS of our Mainland portfolio. Meanwhile, Shanghai Times Square complies

with ISO 50001 standards for energy management, ensuring continuous improvement in both environmental

and energy performance. To minimise the environmental footprint of our operations, we have introduced

various environmental policies and closely monitor progress toward our targets.

G uided by our long-standing mission of “Building for Tomorrow”, we are committed to sustainable

development and strive to make a positive impact on the community. Our decarbonisation goal aligns

Environmental Performance Overview & Commitment

环境表现概览与承诺

Introduction

简介

1 提交的近期目標已獲得SBTi批准 Submitted near-term targets have been approved by SBTi 2 https://www.wharfreic.com/en/sustainability/our_environment

3 https://www.wharfholdings.com/en/sustainability/our-environment

守护环境 Planet

们深明气候变化对业务构成潜在风险并参照集团策略，积我极管理与气候相关的风险与机遇，同时持续提升物业的气

候韧性。

2024年，香港物业参加了「碳风险房地产监测器」（CRREM）之先导

计划，系统性评估我们物业组合的过渡风险，有助我们优化应对策

略，加快迈向碳中和的步伐。

除了进行风险评估，我们亦同步推行多项适应措施。海港城位处临

海地区，面对风暴潮及海平面上升风险，我们加设防洪闸，强化高风

险及重点位置的防护力。荷里活广场则汲取香港过去的破纪录暴雨

经验，新增集水泵及中间储水槽，提升场内排水及应变能力。我们亦

已于香港及中国内地的物业组合建立应变机制，以应对洪水及其他

极端天气所带来的营运干扰，相关措施包括定期检查并修复潜在弱

点、进行应急演练等，旨在缩短因灾害而导致业务中断时间及减低

潜在损害。

此外，我们亦遵循集团《气候变化政策声明》，积极与不同持份者合

作，把握新兴气候机遇，减碳之余也助力降低营运成本。

In 2024, HKIPs joined the Carbon Risk Real Estate Monitor (CRREM) Early Adopter Programme to assess our

transition risks. This analysis helps us refine our strategies to further advance our progress towards carbon

neutrality.

Alongside our risk assessment initiatives, we are actively implementing adaptation measures. At Harbour

City, a seaside property prone to storm surges and rising sea levels, we have installed additional flood gates

in high-risk and critical areas. Drawing on insights from the record-breaking downpour in Hong Kong, Plaza

W e recognise the risks posed by climate change to our business and follow the strategy of the Group to

manage climate-related risks and opportunities while strengthening our climate resilience.

Climate Risk and Resilience

气候风险与韧性

Hollywood has also introduced extra sump pumps

and intermediate tanks were equipped to bolster the

mall’s climate resilience. We have also established

contingency plans across our Hong Kong and Mainland

China portfolios to minimise operational disruptions

caused by flooding and other extreme weather

events. These measures include inspections to repair

potential vulnerabilities and conducting emergency

drills to reduce potential damage and downtime

during increasingly severe weather conditions.

In addition, we adhere to the Group’s Climate Change

Policy Statement. By actively engaging with a range

of stakeholders, we continually explore emerging

climate-related opportunities to reduce both

emissions and operational costs.

可持续发展之旅 Sustainability Journey 2024

们的总体温室气体（范畴一与范畴二）排放中，有超过98%来我自电力消耗。为此，我们早已持续投资于高效节能设备及系

统，以提升整体营运效能。 energy-efficient equipment and systems within our operations.

O ur electricity consumption accounts for over 98% of our total Scope 1

and Scope 2 emissions. To address this, we have long invested more

Energy Saving and Decarbonisation

节能减碳

透过设备升级推动节能效益

Energy Efficiency Advancements Through Upgrades

过去一年，我们持续透过升级设备以提升运行性能。除了升级送风柜，

海港城不断优化冷冻水供应温度以及冷水机组的组合运作，时代广场

亦翻新一组冷却塔热交换器。此外，荷里活广场升级了位于明星广场

的鲜风柜及于鲜风柜安装变速驱动器，以减少非高峰时段的耗能。大

连时代广场将供暖、通风及空调系统中的风扇更换为电子整流风扇。

同时，我们于香港及中国内地的物业亦持续改善照明，安装LED灯、动

态感应器，以及减少其他非必要照明和进行设施优化，每年节省超过

64万度耗电，相当于2,300多个三人家庭一个月的用电量。

我们密切监察用电情况，并积极寻求可即时调整营运的机会。以荷里

活广场为例，团队会根据室外气温，调整风冷式冷水机的运行时间与

温度设定，以优化系统效能并提升能源效益。

In the past year, we continued to enhance energy performance via

upgrades. Apart from upgrading Air Handling Units, Harbour City

optimised chilled water supply temperatures and chiller combinations,

while Times Square overhauled one set of heat exchangers for the

cooling towers. Plaza Hollywood has upgraded its primary air-handling

units and installed variable speed drives at all existing PAUs in the Star

Atrium to reduce energy consumption during non-peak periods. Dalian

Times Square replaced heating, ventilation, and air conditioning fan by

electrically commutated (EC) plug fan.

Meanwhile, HKIPs and MLIPs continued lighting improvements by

installing LED lights, motion sensors, and other de-lamping and

retrofitting measures, reducing energy use by over 640,000 kWh

annually — equivalent to the monthly electricity consumption of more

than 2,300 three-person households.

We closely monitor electricity usage and seek opportunities for prompt

operational adjustments. For instance, Plaza Hollywood adjusts the

operation schedule and temperature settings of its air-cooled chiller

based on outdoor temperature.

守护环境 Planet

结合智慧科技与创新方案提升能源效益

Elevating Efficiency with Smart Technology and Innovation

我们持续探索创新解决方案以提升能源效益。时

代广场展开试行计划，于散热水管表面涂上无电

冷却涂料，有效折射阳光及降低管内冷水温度，

降低能源消耗。此创新项目获得多个业界奖项，

并被纳入《香港绿色建筑议会建筑物节能改造指

南（第二版）》的案例研究之一。此外，时代广场进

一步结合人工智能与数码技术，实现设备实时监

控，令中央冷却系统更智能及高效。

海港城将海运大厦与海运大厦新扩建大楼的冷

冻水系统互相连接，根据两区的总用冷量选出最

佳的机组运行组合，提升整体能源效益。此方案

每年节省约54万度电力。同时，海港城透过感应

器与数据分析平台实时监测设备表现，并根据天

气及海水温度选取最节能的制冷及散热模式。此

创新项目令海港城荣获「中电创新节能企业大奖

2024」能源管理大奖，以及「香港绿建商铺联盟

大奖2024」卓越奖。

We continuously explore innovative solutions to optimise energy

efficiency. Times Square, for example, has successfully reduced

its energy consumption by implementing a trial of applying the

passive radiative cooling paint on its rooftop condenser water

pipes, effectively lowering the temperature of the cooling water in

the pipeline through sunlight reflection. This innovative solution

was widely recognised by the industry with the achievement

of multiple awards and the project is also listed as one of the

case studies in the “Hong Kong Green Building Council (HKGBC)

Retrofitting Guidebook (Version 2)”. Additionally, Times Square

took a trial to integrate this project with the application of AI

technology and other digital technology, enabling real-time

monitoring of equipment operation and making the central

cooling system smarter and more efficient.

Harbour City connected two nearby chilled water systems at

Ocean Terminal and Ocean Terminal Extension . This initiative

enables the selection of the most effective combination of units

based on the total cooling demand of the two zones, which

enhances overall energy efficiency. The optimal unit combination

was selected according to total cooling demand and resulted in

a saving of around 540,000 kWh of electricity annually. Real-time

data monitoring and analysis via field sensors and a data analysis

platform further identify opportunities for additional energy

savings. In addition, Harbour City also optimises heat dissipation

in its cooling units according to ambient weather conditions and

seawater temperatures, significantly boosting energy efficiency.

These innovative initiatives earned Harbour City the Grand Award

in the Energy Management Award Category at the CLP Smart

Energy Award 2024 and the Certificate of Excellence in the Hong

Kong Green Shop Alliance Award 2024.

推动可再生能源发展低碳经济

Transitioning to a Low-Carbon Economy

through Renewable Energy

我们积极支持全球净零排放与可再生能源发电目标。成都

IFS逾半能源来自水力发电；海港城、成都IFS、长沙IFS及大

上海时代广场亦已安装太阳能光伏系统，2024年共产生逾

150,000千瓦时的可再生能源；时代广场及荷里活广场亦有

提供天台空间予第三方承包商安装太阳能光伏板。在香港，

我们每年向中电购买相当于80,000千瓦时的「可再生能源证

书」，进一步支持本地可再生能源发展。

We support global efforts to achieve net-zero

electricity and renewable energy generation.

Chengdu IFS sources over half of its total energy

from hydropower, while Harbour City, Chengdu IFS,

Changsha IFS, and Shanghai Times Square have all

installed solar photovoltaic systems. In 2024, these

installations generated over 150,000 kWh renewable

energy; Times Square and Plaza Hollywood also

provided rooftop space for third-party contractors to

install solar photovoltaic panels. In Hong Kong, we

further support renewable energy development by

purchasing 80,000 kWh worth of Renewable Energy

Certificates (REC) from CLP each year.

可持续发展之旅 Sustainability Journey 2024

持续推动减废与回收

Continuously Driving Waste Reduction and Recycling

我们持续提升回收设施及收集系统。

海港城为办公室租户提供上门回收服

务，回收电脑及电子设备，减少有害废

弃物进入填埋场。年内共收集及转赠

逾960公斤电脑与电子器材予明爱电

脑工场作重用或循环再造。此外，荷里

活广场亦于2024年起开始收集小型电

器作回收之用。我们贯彻「源头减废、

重用、回收、资源再生及弃置」的废物

管理阶梯，并优先从源头着手减少废

物产生。香港物业持续检视商场内垃

圾桶的数量与位置，同时增设分类回

收桶，引导顾客将可回收物品从垃圾

分流。2024年，香港及中国内地物业合

共回收超过4,600公吨废物，避免将其

送往填埋场。

提供雨伞除水器，减少即弃胶袋使用

设有超过15类可回收物分类设施

时代广场将厨余送往O‧PARK 1进行能源再生

致力减少弃置至堆填区的废物

We continuously enable the collection of recyclable

materials. Harbour City offers door-to-door recycling

services for computers and equipment to office

tenants to reduce hazardous waste in landfills. Over

the year, we collected and donated more than 960

kg computers and electronic equipment to the

Caritas Computer Workshop for reuse and recycling.

In addition, Plaza Hollywood started to collect small

electrical appliances for recycling in 2024. We adhere

to the “Prevention, Reuse, Recycling, Recovery &

Disposal” waste management hierarchy and prioritise

preventing waste at source. Our HKIPs continuously

review the location and necessity of garbage bins in

the malls whilst installing recycling bins to encourage

shoppers to divert recyclables from landfilling. In 2024,

over 4,600 tonnes of recyclables were collected and

diverted from landfill from HKIPs and MLIPs.

Provide umbrella dryers to avoid disposable

plastic bags

Offer over 15 categories of recyclables collection

Food waste from Times Square sent to O∙PARK 1

for energy recovery

Minimise our waste disposed to landfill

鼓励员工重用单面纸、旧信封等物资

回收利是封及废电器作重用及拆解

・

Encourage staff members to widely reuse

singled-sided paper, old envelopes, etc.

Collect red packets and waste electrical and

electronic equipment for reuse and dismantling

•

们致力实现「零堆填」的长远目标，并透过减废、推动资源循环我及加强废物管理，于物业组合中迈向目标。香港及中国内地物

业已制定废物管理政策与目标，并与租户及商场营运团队合作推动减

废意识。我们亦定期收集及检视超过15类回收物数据，确保我们的表

现与减废目标一致。

and targets to lower waste generation and divert recyclables from landfills, while collaborative efforts with

tenants and mall operations help raising awareness. We collect data on more than 15 categories of recyclables

for regular reviews, ensuring we stay on track with our waste reduction goals.

W e are committed to a zero-landfill future by reducing waste, promoting circularity, and enhancing

waste management across our portfolio. HKIPs and MLIPs have set waste management policies

Efficient Resource Circulation and Waste Management

资源循环与废物管理

源头减废

重用

回收

资源再生

弃置

Prevention

Reuse

Recycling

Recovery

Disposal

守护环境 Planet

除源头减废外，我们亦鼓励

在中港物业将剩余物资捐

予有需要人士。于2024年，

我们在「跨城市可持续发展

计划 ─ 低碳生活」中回收逾

3,000件旧衣物，惠及社区。

三个香港物业均已设有厨

余回收服务。海港城更于今

年推出电子厨余管理平台，

协助租户透过云端平台追

踪厨余数据，以制订减废目

标及追踪成效。我们定期探

访食肆厨房，并提供教育材

料及厨余桶，以及透过举办

讲座等方式，持续与租户沟

通，鼓励实践可持续的厨余

处理方案。

Following prevention and reduction at

source, we encourage redistributing surplus

materials to the needy across our Hong Kong

and Mainland China portfolios. In 2024, over

3,000 pieces of used clothes was collected in

the Cross-IP Sustainability Programme: Low

Carbon Living from HKIPs and MLIPs.

All three HKIPs offer food waste recycling

services. This year, Harbour City introduced

an E-food waste Platform, enabling tenants

to track their data on the cloud to help them

monitor and achieve their waste reduction

targets. We also promote food waste recycling

through direct tenant engagement, kitchen

visits, provision of educational materials

andrecycling bins, as well as arranging

seminars to further encourage sustainable

waste management.

减塑与无纸化营运

Cutting Plastic Use & Going Paperless

首阶段《即弃塑胶产品规管条例》已于2024年4月22

日生效。三个香港物业早前已加设雨伞除水器，取代

即弃胶袋，鼓励顾客转变使用习惯，减少塑料废物。

同时，我们积极推动无纸化办公文化，包括重用信封、

文件夹及其他文具；采用双面列印，并于打印机旁设

置单面纸回收点，鼓励员工再利用。所有香港和内地

投资物业的办公用纸皆为FSC或等同环保认证纸张。

荷里活广场亦于营运中引入WhatsApp广播功能，减

少纸张使用之余亦能更迅速与租户的日常沟通。

Phase 1 of the New Regulation on Disposable

Plastic Products (the “Regulation”) came into

force on 22 April 2024. Before the Regulation

takes effective, the three HKIPs have added

dryer as alternatives, with an aim to change customers’ behaviour and reduce reliance

on disposable plastic umbrella bags.

In addition, we are actively promoting a paperless office by reusing envelopes, binders,

and other stationery items. We use double-sided paper whenever possible and establish

collection point for single-sided paper next to the printer to encourage colleagues to print

on reused paper. All office paper in HKIPs and MLIPs were FSC-certified or in equivalent

environmental-friendly certified

materials. To introduce paperless

into operation and enhance

customer experience through

digital solutions, Plaza Hollywood

introduced WhatsApp broadcast

to reduce paper usage and

expedite communication with

tenants.

可持续发展之旅 Sustainability Journey 2024

Monitoring Indoor Air Quality

监察室内空气质素

们高度重视办公及零售空间我的室内空气质素（IAQ），致力

为租户、顾客及员工提供安全、健康的

环境。海港城、时代广场及荷里活广场

每年均进行室内空气质素评估，我们

的中国内地投资物业亦会定期检查通

风及空调系统，并按需要启动清洁和

消毒计画，以预防空气传播疾病发生。

为进一步提升空气质素，时代广场于

所有服务办公楼及商场区域的送风柜

中加装了水离子化技术空气净化装

置，荷里活广场则采用了静电空气净

化过滤器。海港城则于13部配置变频

器的送风柜采用抗菌纳米纤维滤网，

有效减少细菌、病毒及致敏原等悬浮

污染物。这些高效滤网的寿命亦较传

统滤网长，有助减少废物产生。

此外，为确保空气处理系统效能，我们

定期为香港及中国内地物业的主空气

处理机及送风柜进行清洁保养，防止

尘埃积聚。上海会德丰国际广场为租

户开展全面的室内空气品质评估，在

五十个不同地点对七个关键参数进行

测试，照顾用户的健康及福祉。这些努

力展现我们对健康、安全与可持续营

运的一贯承诺。

Harbour City, Times Square and Plaza Hollywood carry out

annual IAQ assessments. Our MLIPs also conducted regular

inspections of ventilation and air conditioning systems, and

initiated cleaning and disinfection programmes as needed

to prevent airborne diseases.

To enhance air quality further at Times Square, hydroionisation purifiers have been installed in all Air Handling

Units serving office and mall areas. Plaza Hollywood has

adopted electrostatic air purification filters. At Harbour City,

antimicrobial minipleated panel nano-filters are used in

13 AHUs with inverters. These measures effectively reduce

airborne contaminants — such as bacteria, viruses, and

allergens. Their extended service life also helps minimise

waste generation.

Moreover, we ensure Primary Handling Units and Air

Handling Units across HKIPs and MLIPs undergo routine

cleaning to prevent dust accumulation and maintain efficient

system performance. Shanghai Wheelock Square performed

comprehensive indoor air quality assessments for tenants,

testing seven key parameters across fifty different locations

to ensure the health and well-being of its occupants. These

efforts underscore our commitment to delivering a safe and

healthy indoor environment, consistent with our broader

sustainability objectives.

W e place great importance on maintaining high

indoor air quality (IAQ) in our offices and retail areas.

们致力降低用水量，我并透过一系列措施

提高用水效率。为防止资源

浪费，我们定期检查水龙头

是否完全关闭，并透过水表

读数监察用水异常，识别潜

在渗漏问题，一旦发现水龙

头滴水或水管渗漏，我们会

即时维修，以免造成持续水

耗。我们亦定期进行暗管漏

水测试及储水槽溢流检查，

确保用水系统稳定运作。

时代广场将位于地库停车场

的废水及冷凝水循环再用于

冷却系统，此做法可在无须

额外耗水下有效降低室温，

不仅节省清水资源，亦有助

减少停车场喷雾冷却系统的

维护成本。

此外，成都IFS及长沙IFS均

设有雨水回收系统，用于灌

溉及清洁用途。2024年，这

些设施共收集逾8,800立方

米雨水，进一步减少对自来

水的依赖。

a series of initiatives to reduce water

usage. To prevent unnecessary waste,

we regularly check taps to ensure

they are turned off properly and

review water meter readings to spot

hidden leaks. Any dripping taps or

leaking pipes are swiftly repaired to

stop continued water loss, and we also

conduct routine tests for concealed

pipe leaks and inspect overflow tanks.

Times Square repurposed flush

water and condensate water from

the car park for the cooling system.

This sustainable approach reduces

indoor temperatures without using

freshwater, conserving resources

while lowering maintenance costs for

our car park’s water misting system.

Chengdu IFS and Changsha IFS

have installed rainwater harvesting

systems to collect and store rainwater

for irrigation and cleaning. In 2024,

more than 8,800 m3 of rainwater was

collected, reducing dependence on

municipal water.

W e are committed to reducing

water consumption through

Water Conservation

节约用水

守护环境 Planet

Monitoring Indoor Air Quality

Promoting Environmental Awareness for Staff and External Stakeholders

提升员工与外部持份者的环保意识

携手共建绿色未来

Partnership Synergy for a Greener Future

我们透过「提升认知、改变态度、转化行为」这个三层次策略，积极推动持份者参与环保行动，由内到外推动正面的环境影响。

We follow a three-stage approach — Awareness Building, Attitude Change, and Behaviour Change — to engage

our stakeholders in creating a significant positive environmental impact.

为营造更环保的办公室文化，我们于香港物业向员工推行「办公室回收送暖行动」，收集物

业办公室内的塑料、玻璃及金属等回收物，并按回收量兑换食物包，转赠予社区内需要人

士，其中表现最积极的员工更可获得奖励。活动推行短短一个月内，海港城、时代广场及荷

里活广场的办公室回收物总量比活动前按月平均增加达60%, 成效显著。活动期间，我们亦

与修读香港大学环境管理硕士课程的学生合作，举办「香熏升级再造工作坊」，以创意手法

把空瓶重用制成香熏器，推广可持续生活概念。

To promote a greener office culture,

we organised a Recycling for Meal

Boxes campaign in the management

offices across HKIPs, collecting

plastic, glass, and metal to exchange

for food packages for those in need.

Staff who contributed the most

recyclables were rewarded. As a

result, the recyclables gathered at Harbour City, Times Square, and Plaza

Hollywood offices has increased by 60% in compared with the previous

month before the programme. We partnered with The University of Hong

Kong’s Environmental Management Master Programme to organise an Aroma

Diffuser Upcycling Workshop. This workshop creatively repurposed materials

to promote sustainability by reusing bottles.

内部参与

Internal Engagement

我们积极与租户合作，将可持续理念融入日常营运中。除了举办定期

的节日回收活动外，WEL更进一步邀请租户成为环保倡导者，在办公

室内自行设置回收点，收集节庆包装。作为业主，我们提供清晰的回收

小贴士教育租户员工正确分类回收，并协助租户计算其减碳成效。此

项目成功带动回收量上升，回收的利是封及月饼盒数量按年增加25%

，展现业主与租户在相互协作下成功带来显著的减废成效。

我们亦邀请租户参与节能行动。海港城鼓励办公室租户签署《节能约

章》及《4T约章》，当中13个租户承诺节能，共同应对气候变化。

We work closely with tenants to embed sustainability into their day-to-day activities.

Beyond seasonal recycling campaigns for individuals, WEL broadened its scope by

inviting tenants to become green advocates and set up recycling points in their

own office units to collect festive packaging. As the landlord, we supported them

by providing clean recycling signage to educate staff members on proper separation

and calculating their carbon reduction achievements. This initiative led to a 25% rise

in recycled red packets and mooncake tin containers compared to the previous year,

reflecting the success of landlord-tenant collaboration in waste reduction.

We also invite our tenants to join us in energy-saving initiatives. Harbour City

encouraged its office tenants to sign the Energy Charter and the 4T Charter, with 13

tenants committing to save the energy and combat climate change.

外部参与

External Engagement

可持续发展之旅 Sustainability Journey 2024

全面培训员工及承包商

Comprehensive Training for Staff and Contractors

我们致力于公司内部推广绿色文化，积极为员工、前线团队及承包商提供全面环保培训。为加强商场及办公

大楼的回收成效，我们亦安排培训课程予大厦主管及清洁员工，详细讲解各类可回收物的分类流程及相关

设施位置，确保可回收物得到适当处理，再运送至下游回收商作后续妥善处理。

我们的培训计划还包括培养员工环保意识、提升他们对实践环保措施、减碳及环境管理等各方面的责任感，

并向员工分享业界及同业的最佳实践案例。鼓励他们积极参与及推动日常业务中的绿色行动，共同促进公

司内部的可持续发展文化。

To foster a green culture internally, we provide comprehensive training sessions for staff,

frontline teams, and contractor workers. To enhance recycling efforts within the mall and

office towers, we introduce trainings to building supervisors and cleaners to educate working

procedures for proper recyclables handling and locations of recycling facilities in the mall

and office towers to ensure the collected recyclables were properly handled for downstream

recycling.

Our training also included environmental awareness to instil staffers’ responsibility towards

green practices, decarbonisation and environmental management, sharing best practices

from peers and the industry, encouraging employees to actively participate and integrate

sustainability measures into their daily operations, thus collectively fostering a strong culture

of sustainable development throughout our organisation.

守护环境 Planet

拥抱生物多样性与亲自然设计

Embracing Biodiversity and Biophilic Design

随着社会对生物多样性及自然为本解决方案的关注日增，中国内地物

业推出「都市菜农」计划，约140位同事参与育苗、种植及收成过程，透过

亲身体验加深对粮食来源的认识，进一步唤起对源头减少厨余的关注。

我们的香港及中国内地物业广泛采用亲自然设计元素。以海港城为例，

海运大厦露天平台建有垂直绿墙，港威大厦走廊设有盆栽景观，海运大

厦扩建部分天台更特别设置草坪。此外，时代广场及荷里活广场亦于户

外设置多棵大树，营造自然氛围；在中国内地，成都IFS于地下购物广场

设有植物墙，长沙IFS则建有天台花园。这些绿化设施不仅有助降低碳

足迹，亦彰显我们为城市建构更健康、更可持续生活空间的承诺。

With growing emphasis on biodiversity and nature-based

solutions, MLIPs introduced the “Urban Farmers” Programme,

in which around 140 colleagues took part in seedling

cultivation, planting, and harvesting. This hands-on exercise

deepened appreciation for food and heightened awareness

around reducing food waste at its source.

Across our HKIPs and MLIPs, biophilic design elements

feature prominently. Harbour City, for instance, has a

vertical green wall at Ocean Centre’s open terrace, planters

along Gateway, and a lawn on the Ocean Terminal Extension

rooftop. Times Square and Plaza Hollywood incorporate

outdoor trees for a more natural ambience, while Chengdu

IFS boasts a plant wall in its sunken plaza and Changsha

IFS features a rooftop garden. These integrations not only

help lower carbon footprints but also demonstrate our

commitment to cultivating healthier, more sustainable

urban environments.

可持续发展之旅 Sustainability Journey 2024

守护环境 Planet

Cross-IP Sustainability Programme : Inspiring Personal

Low-Carbon Actions

跨城市可持续发展计划——启发个人低碳行动

024年，我们于三个香港物业及九个中国内地物业同步推行「低碳生活」 2 主题的跨城市可持续发展计划，鼓励员工从日常生活中实践更可持续的

生活方式。计划涵盖三项重点活动，包括旧衣回收捐赠、一日素食料理比赛及

Walk for Green，由个人层面出发，推动低碳文化在工作与家庭中延伸。

a more sustainable lifestyle. The programme comprised three key activities: Clothes Donation, a Vegan

Cooking Competition, and Walk for Green.

U nder the theme of Low-Carbon Living, the 2024 Cross-IP Sustainability Programme was organised

across three HKIPs and nine MLIPs, aiming to encourage colleagues and their families to adopt

为推广纺织品重用与回收，我们于多个物业举办旧衣回收

活动，短短数月间共收集超过3,000件旧衣，供作回收、转

赠或升级再造用途。期间，员工发挥创意，将旧衣改造成

166件全新物品，如宠物床及收纳篮，并捐赠予动物福利

机构。合共396位员工参与其中，身体力行推动绿色转化。

第二项活动旨在鼓励员工尝试低碳饮食，透过烹调与分

享素食食谱实践环保生活。活动共收到来自各物业的82

份素食食谱，并吸引逾1,500人次参与投票。经员工及评

审团双重选票肯定，最终18位来自香港及中国内地物业

的员工凭着其出色的素食菜式设计获得嘉许。

To promote textile reuse and recycling, Clothes

Donation drives were held in various investment

properties (IPs). Over 3,000 pieces of used

clothing were collected for recycling, donation, or

upcycling. Colleagues transformed old garments

into 166 new products — such as pet beds and

storage baskets — which were then donated

to animal welfare organisations. A total of 396

colleagues participated in this initiative.

This second activity was introduced to inspire

staff to adopt low-carbon diets by cooking and

sharing their vegan recipes. Across all IPs, 82

recipes were submitted. Over 1,500 staff took

part in the voting process, and 18 colleagues

from HKIPs and MLIPs were recognised by a

panel of judges and employee votes for their

outstanding vegan dishes.

旧衣回收捐赠

一月二月三月四月五月六月七月

一日素食料理比赛

Clothes Donation

JAN FEB MAR APR MAY JUN JUL

Vegan Cooking Competition

2024

可持續發展之旅 Sustainability Journey 2024

我们鼓励员工以步行代替乘搭交通工具，

实践更健康、低碳的生活方式。因此推出

为期五天的「日行一万步」挑战，成功达标

者均可为有需要人士筹得食物包，将环保

与社区关怀结合为一。九龙仓置业地产投

资有限公司主席兼常务董事吴天海先生

更以身作则，亲身参与并连日达成每日万

步目标。部分参加者于10月亦参与了「回收

『行』动」，沿郊野径及公园收集回收物及

垃圾，实践环境保护。为表扬在Walk for

Green活动中表现最出色的员工，我们特

别以其名义于各物业地区认养树苗，感谢

其减碳贡献。活动共吸引逾550人参加，合

共筹得近1,000份食物包，并成功减少超

过4,500公斤碳排放。

在香港，我们特别与社区伙伴食德好合办

的送暖义工活动，将暖汤与早前活动所筹

得的食物包一并送到长者手中，将关爱送

进社区。

整体而言，是次低碳生活计划吸引超过

2,500名员工及其亲友积极参与，充份展

现我们对可持续发展与社区关怀的承诺。

Colleagues were encouraged to walk instead of using public

transport, promoting a healthier, low-carbon lifestyle. A

five-day “Walk 10,000 Steps” challenge was launched, and

those who completed it helped raise food packages for

the needy — an initiative combining environmental care

with community support. Mr Stephen Ng, Chairman and

Executive Director of WREIC, led by example, surpassing

10,000 steps daily.

In October, some participants also took part in a “Greener

Clean Up,” collecting recyclables and rubbish along hiking

trails and in parks. To recognise top contributors in the

Walk for Green campaign, the company adopted tree

seedlings in the names of those who achieved the greatest

carbon emissions reductions in each IP. With 550 total

participants, nearly 1,000 food packages were raised, and

more than 4,500 kg of carbon emissions were reduced.

In Hong Kong, a special volunteering event was arranged

where volunteers delivered the raised food packs, along

with nourishing soup prepared in partnership with Food

Grace, to elderly residents in need.

Overall, over 2,500 staff members — along with their

families and friends — took part in the Low-Carbon

Living programme, reflecting a robust commitment to

sustainability and community support.

八月九月十月十一月十二月

Walk for Green

AUG SEP OCT NOV DEC

staff and families and friends

joined the programme

2,500+

名员工及其家人、朋友参与计划

of carbon emissions

4,500+

碳排放

减少

saved

Harbour City, Times Square, and Plaza Hollywood

Lead the Way in Green Shopping

海港城、时代广场及荷里活广场引领绿色消费新风潮

们致力于在香港打造环保购物空间，旗下海港城、我时代广场及荷里活广场凭借卓越的绿色措施及创

新技术，于「香港绿建商铺联盟大奖2024」获得多项殊荣，

进一步彰显我们在推动环保营运方面的领先地位。

City, Times Square, and Plaza Hollywood — received multiple awards at the Hong Kong Green Shop Alliance Awards

2024 (HKGSA 2024), underscoring our leadership in promoting sustainable operations.

We are dedicated to creating environmentally friendly shopping spaces in Hong Kong. In recognition of our

outstanding environmental initiatives and innovative green practices, our prestigious properties — Harbour

三个物业透过多项节能措施全力朝着2030年节能目标迈

进。时代广场积极应用创新科技，成功降低能源消耗，其中

包括使用具折射阳光功能的无电降温涂料，加强散热水管

降温功能，提升冷水机系统效率。海港城则创新地将两座邻

近冷冻水系统互相连接，灵活调配运行单元以提升整体能

效。荷里活广场则根据室外温度，微调冷水机组的运作时间

表与温度设定，有效节能。

于2024年「香港绿建商铺联盟大奖」颁奖礼中，时代广场荣

获「年度最绿模范商场大奖」，更获邀于典礼上分享创新环

保措施与经验成果，以及其后参与拍摄电视节目《智˙绿

Shopping》推广创新节能技术。而海港城则获颁卓越奖；

荷里活广场亦荣列最终入围商场之一，三个商场的突出表

现备受业界肯定。

All three properties have

implemented various

energy saving initiatives

to work towards our 2030

targets. Times Square has

successfully reduced its

energy consumption by

using advanced technology and other innovative measures such as radiative cooling paint that lowers the temperature

of the cooling water in the pipeline of chiller system through sunlight reflection. Harbour City has utilised innovative

methods to improve energy efficiency by connecting two nearby chiller plants. Plaza Hollywood has also applied

various measures including finetuning the operation schedule and temperature settings of its chiller based on outdoor

temperature, achieving effective energy savings.

At the 2024 HKGSA Award Ceremony, Times Square was honoured with the prestigious Green Mall of the Year and was

invited to share its innovative eco-friendly practices and experiences at the Ceremony. Times Square was also invited

to participate in the TV Programme “Smart and Green Shopping”, promoting its innovative environmental measures

and notable successes to the public. Harbour City received the Certificate of Excellence and Plaza Hollywood was

named among the final shortlisted malls, with all three properties receiving notable industry recognition.

创新节能技术引领绿色未来

Innovative Energy-Saving Technologies Leading the Green Future

守护环境 Planet

除节能成效显著外，我们的减废及回收计划亦广受嘉

许。于环境保护署举辨的2023/24年度工商业废物源头

分类计划中，香港旗下三个商场分别获奖。时代广场以

超过40%的回收率荣获钻石奖、并同时获颁进步奖及

宣传推广大奖，充分肯定商场积极优化回收工作及宣

传推广的努力。海港城则获银奖及宣传推广大奖，荷里

活广场则获铜奖。

此外，时代广场与荷里活广场亦同时获2024年「香港绿

建商铺联盟大奖」中「卓越绿色实践奖 ─ 废物管理」的

嘉许，以表彰其持续推动减废及向应政府「资源循环」

愿景的努力。

In addition to these remarkable energy-saving

performances , our malls’ exceptional waste

reduction and recycling programmes were

commended by the Environmental Protection

Department under the Commendation Scheme

on Source Separation of Commercial and

Industrial Waste 2023/24. Times Square stood

out, earning the Diamond Award, Award for

Enhancement, and Award of Promotion — a

testament to a recycling rate exceeding 40% and

proactive initiatives to bolster recycling practices

and outreach. Harbour City received the Silver

Award and Award of Promotion, while Plaza

Hollywood secured the Bronze Award.

Both Times Square and Plaza Hollywood were also

acknowledged by the HKGSA Award 2024 with

the Excellent Green Practices Award — Waste

Management in recognition of their ongoing

endeavours to reduce waste and support the

Government’s vision on “Resources Circulation”.

推动租户参与回收，表现广获肯定

Efforts to Facilitate Occupants to Recycle were Widely Recognised

2024年所获殊荣印证

了我们旗下商场在节

能、废弃物管理及其他

环保举措领域的持续

进步。展望未来，我们

将秉承「创建明天」的

理念，通过协作与创新

保持可持续发展领域

的领先地位，助力推动

香港商场的可持续发

展进程。

The accolades earned in 2024

underscore our malls’ consistent

advancements in energy savings,

waste management, and other

green initiatives. Looking ahead,

we will continue our long-standing

mission of “Building for Tomorrow”,

maintaining a leadership role in

sustainability through collaboration

and innovation, and furthering

sustainable development across all

our malls in Hong Kong.

展望未来：协作与创新推动永续发展

Future Outlook: Collaboration and Innovation

for Sustainability

海港城、时代广场及荷里活广场引领绿色消费新风潮

時代廣場 Times Square

時代廣場有限公司 Times Square Limited

(綜合式寫字樓 Mixed Office)

荷里活廣場 Plaza Hollywood

荷里活廣場有限公司 Plaza Hollywood Limited

(商場 Shopping mall / Arcade) 海港城 Harbour City

海港城置業有限公司 Harbour City Estates Limited

(綜合式寫字樓 Mixed Office)

可持续发展之旅 Sustainability Journey 2024

WELL

PROSPERITY

永续兴业

Prosperity

永续兴业

时代广场 Times Square

荣获 WELL 健康—安全评价准则认证

资助 Sponsored venue and advertising space for

Pursuing Excellent

Service and Continuous

Improvement

追求卓越服务之旅

charitable events

Health-Safety Rating attained

Strengthening community influence

Advancing wellness

强化社区影响力

提升健康标准

项慈善活动的场地及宣传空间

98,000

hours of training offered to suppliers and

contracted workers

小时培训

Uplifting suppliers and

contracted workers competencies

提升供应商及承包商员工能力

为供应商及承包商员工提供超过

可持续发展之旅 Sustainability Journey 2024

们致力提升对租户及顾客的服务质素。为实现优质服我务及缔造卓越的顾客体验，我们着重品质管理、并定期

深入了解租户与顾客的需求，以及持续优化商场设施。香港三

个商场、成都IFS及长沙IFS均已获得ISO 9001品质管理体系认

证。我们积极举办各类型工作坊、展览及活动，与不同持份者携

手合作，推动社区可持续发展。此外，我们坚守高标准的商业道

德，并延伸至供应商管理层面，透过提供相关培训，厘清道德操

守与工作要求。

excellence and the delivery of an exceptional customer

experience, we focus on quality management, regularly

gaining insights into tenant and customer needs,

and optimising mall facilities. Our three shopping

malls in Hong Kong, Chengdu IFS, and Changsha

IFS have all obtained ISO 9001 quality management

system certification. We actively organise various

workshops, exhibitions, and events to collaborate with

multiple stakeholders, thereby promoting sustainable

development within our community. Furthermore,

we uphold high ethical standards, extending them

to our suppliers by providing training sessions that

address ethical concerns and clarify work-related

requirements.

W e strive to elevate our service quality for both

tenants and shoppers. In our pursuit of service

Introduction

简介

们致力提供卓越的顾客服务，我满足顾客期望，并透过不同营运

范畴上的持续改善，缔造难忘的购物体

验。这些提升方案由「工作及服务改进

小组」主导，并以了解顾客与租户的需

要为核心。

shopping experience through efficiency improvements. These

improvements are identified by our Work & Services Improvement

Team (WSIT) and guided by our focus on understanding the needs

of our customers and tenants.

W e are committed to delivering excellent customer service,

fulfilling expectations, and ensuring a memorable

Our Dedication to Exceptional Service

卓越服务的承诺

鼓励员工激发创意，提升营运效率

Engaging Staff to Spark Innovation

and Improve Operational Efficiency

「工作及服务改进小组」自2002年成立以来，持续鼓励员工由

下而上提出创新意见，以优化工作流程及降低营运成本。近期

的重点项目聚焦于「流程改善」，小组成员分析现行流程、设计

更有效的程序，并实施多项优化措施，包括：应用科技简化保安

登记及加班冷气申请程序、优化停车场温度控制系统，以及将

停车付款柜位整合至顾客服务中心，进一步提升顾客满意度。

Established in 2002, the Work & Services Improvement

Team aims to stimulate bottom-up ideas to optimise

work processes and reducing costs. Its most recent

initiatives centre on “process improvement,”

wherein team members analyse existing workflows,

design more effective procedures, and implement

enhancements including: integrating technology

to streamline security registration and overtime air

conditioning applications, optimising parking area

temperature control, and consolidating the parking

payment counter with the customer service centre to

improve customer satisfaction.

Gaining Insights into Tenant and

Shopper Opinions

我们定期进行租户服务问卷调查与神秘顾客调查，从

中更深入了解租户与顾客的观点。于2024年，香港及

中国内地物业的租户满意度均高于96%，而神秘顾客

调查满意度亦均高于84%。

We conduct regular surveys — such as the

Tenant Services Survey and Mystery Shopper

Survey — to better understand tenants’

and customers’ viewpoints. In 2024, tenant

satisfaction rates in both HKIPs and MLIPs

were over 96% while the Mystery Shopper

Survey satisfaction rates were over 84%.

了解租户与顾客意见

们持续优化商场设施并引入先进科技，我以更好地回应顾客多样化的需求、提升

安全与无障碍程度，同时鼓励可持续生活方式。 safety and accessibility, and encourage sustainable practices.

W e continually improve our mall facilities and adopt

the latest technology to meet shoppers’ needs, boost

Enhancing Mall Facilities to Craft a

Delighting Shopping Experience

优化商场设施打造愉悦购物体验

Ensuring the Safety of Shoppers

and Employees

自2024年4月政府实施禁止免费派发塑料伞袋政策后，时代广场即引

入新措施，以应对雨天期间地面湿滑的潜在风险。清洁人员于扶手电

梯及商场出入口一带，采用抽水机及充电式吸水机进行即时处理。这

些设备操作简便、可360度旋转，特别适用于狭窄空间及边角，并具备

抗菌功能，有助减少污渍及异味，进一步保障顾客与员工的安全。

Since the government ban on free distribution of plastic

umbrella bags came into effect in April 2024, Times Square

has introduced new measures to address slippery floors

on rainy days. Cleaners now use water extractors and

rechargeable water suction machines around escalators and

mall entrances. These user-friendly machines can rotate 360

degrees — ideal for narrow spaces and edges — and include

antibacterial features to prevent stains and odours, thereby

enhancing safety for both customers and employees.

保障顾客与员工安全

Tenant Services Survey Satisfaction Rates

96 香港物业及内地物业

租户服务调查满意度

Mystery Shopper Survey Satisfaction Rates

神秘顾客调查满意度

HKIPs & MLIPs

+ 香港物业及内地物业 % HKIPs & MLIPs

永续兴业 Prosperity

Catering to the Needs of Diverse Shoppers Embracing Green Living

我们秉持「关顾顾客」的理念，在商场内增设多项无障碍设施，包括电动轮椅楼梯机、无障

碍洗手间及专用车位，确保所有访客皆可轻松、安全地进出商场。成都IFS亦提供手语传译

服务，协助有听障的顾客与我们的团队顺畅沟通。

此外，我们于各商场设有专属育婴室，为母亲提供舒适空间，以便哺乳及照顾婴儿。香港

所有商场及办公楼均已分别获联合国儿童基金会「Say Yes to Breastfeeding」计划颁发

「母乳喂哺友善场所」金奖及「母乳喂哺友善工作间」认证，体现我们对母婴友善设施的

承诺。

时代广场参与环境保护署推行的「智能回收系统先导计划」，于有盖广场设置三个智能回收机，分别用于回

收废纸、金属及胶樽。这些设备全天候24小时运作，能自动量度回收物重量并记录数据，同时为用户储存电

子「绿绿赏」积分。此举除服务租户与顾客外，更便利邻近居民随时回收，提升社区整体回收效率及参与度。

Guided by the principle of Care for Customers, we have installed various

barrier-free facilities — such as electrical staircase climbers for people with

disabilities, accessible washrooms, and designated parking — to ensure that

every visitor can enter and exit the mall easily and safely. At Chengdu IFS, we

also provide sign language services for customers with hearing impairments,

enabling clear communication.

Moreover, dedicated nursing rooms are available for mothers to breastfeed

or attend to their infants in a comfortable setting. All our shopping malls

and offices in Hong Kong have been recognised as Gold Label Breastfeeding

Friendly Premises and Breastfeeding Friendly Workplaces respectively under

UNICEF’s Say Yes to Breastfeeding programme.

Times Square has joined the

Environmental Protection Department’s

Pilot Programme on Smart Recycling

Systems by installing three smart

recycling bins in the covered piazza,

each designated for paper, metal, or

plastic bottles. Operable 24 hours a day,

these bins automatically measure and

record the weight of recyclables, while

also logging electronic “GREEN$” bonus

points for users. In addition to serving

tenants and shoppers, local residents

can also conveniently recycle at any time,

thereby enhancing the community’s

recycling services and efficiency.

照顾不同顾客的需要拥抱绿色生活

商场育婴室

Nursing rooms in shopping malls

可持续发展之旅 Sustainability Journey 2024

们深明推动可持续发展须仰赖开放沟通与跨界合作，因此我们我定期举办各类工作坊、展览、考察及培训活动，让租户、顾客及

供应商了解重要的可持续议题，并鼓励他们将绿色理念融入日常生活。

our external stakeholders. As such, we regularly organise a

broad array of workshops, exhibitions, site visits, and training

sessions to inform tenants, shoppers, and suppliers about key

sustainability issues and encourage the adoption of greener

lifestyles.

W e recognise that driving sustainability forward

demands open dialogue and collaboration with

Stakeholder Engagement

持份者参与

Raising Tenants Environmental Awareness

We organised a Beverage Cartons Upcycling Workshop at Times Square, coaching tenants, employees,

and suppliers to transform discarded cartons into upcycled wallets, promoting waste reduction

and innovative sustainable living. Additionally, in collaboration with WWF Hong Kong, we hosted

the “Hoi Ha Wan Coral Exploration”

guided tour for our tenants. Participants

observed corals and marine life up close

through a glass-bottom boat, gaining

deeper insights into local ecology and

the importance of eco-friendly practices.

Through these activities, we actively

promotes environmental protection and

sustainable living.

提升租户的环保意识

我们于时代广场举办饮品纸盒升级再造工作坊，教导租户、员工及供应商将废弃纸盒升级制作成银包，实践减废与创

新可持续生活。同时，我们与世界自然基金会香港分会合作，为香港物业租户举办「海下湾珊瑚探索」导赏团。参加者透

过玻璃底船近距离观察珊瑚及海洋生物，深入了解本地生态及日常环保行动的重要性。透过活动积极推广环保及可持

续生活的理念。

推动可持续发展：升级再造工作坊和自然导赏团

Promoting Sustainability: Upcycling Workshops and Eco tour

永续兴业 Prosperity

To promote sustainability in daily operations,

we also invited tenants to be our “green

advocates” by setting up recycling points in

their offices for collecting red packets and

other recyclables.

为鼓励租户在日常营运中实践可持续理念，我们邀

请租户成为环保倡导者，于办公室内设立回收点，回

收利是封及其他可回收物品。

邀请租户成为绿色倡导者

Engaging Tenants as Green Advocates

Collaborating with Shoppers to Protect Our Environment and Support the Community

我们致力将可持续理念融入顾客的日常购

物体验，透过举办多元化活动及展览，让公

众认识环境议题，体现我们对社区的承担。

We aim to integrate sustainability concepts into our customers’ shopping

experiences by organising events and exhibitions that highlight

environmental issues and underscore our commitment to the community.

与顾客携手保育环境与回馈社区

Rediscover the Relationship Between the Ocean and Plastic —

Partnered with Tenant to Address Ocean Plastic Pollution

The French plastic upcycling and laboratory vessel Plastic Odyssey

made its first visit to Hong Kong, docking at Harbour City and

showcasing innovative technologies that transform plastic waste into

valuable resources like plastic bricks and chairs. Additionally, Harbour

City collaborated with our tenant to host “OCEAN or PLASTIC?” popup exhibition designed by a local upcycling art and design studio and

launched on a “Charm Your Bag with Upcycled Art” workshop, allowing

shoppers to create unique accessories made of recycled plastic,

illustrating the potential of upcycling to combat ocean plastic pollution

and advance resource circulation.

探索海洋与塑料的关系— 与租户携手对抗海洋塑料污染

法国减塑船「Plastic Odyssey」首次访港并停泊于海港城，展示如何透过创新科技，将塑料废料升级再造成塑

料砖、椅子等可用资源。期间海港城联同租户共同举办「OCEAN or PLASTIC?」快闪展览，由本地再生艺术设

计工作室举办「再生艺术吊饰」工作坊，让顾客亲手利用再生塑料字母粒创作出个人化饰物，从中了解塑料废

物转化在对抗海洋塑料污染及推动资源循环方面的潜力。

环境保护

Environment

可持续发展之旅 Sustainability Journey 2024

Supporting Climate Action: Interactive Sustainability Displays on Three Key Carbon

Reduction Strategies

In alignment with Hong Kong’s Climate Action Plan 2050 and our commitment to sustainable

development, we have introduced interactive sustainability displays spotlighting three

major carbon reduction strategies: “Zero-Carbon Energy,” “Green Transport,” and “Waste

Reduction.” Rolling out across Harbour City, Times Square, and Plaza Hollywood during

2024–2025, these displays aim to raise public awareness of carbon neutrality and climate

change, encouraging shoppers to adopt a low-carbon lifestyle and support meaningful

climate action.

Supporting Earth Hour and Carbon Reduction Action

We actively participated in Earth Hour, organised by WWF Hong Kong,

by switching off unnecessary façade and external lights across HKIPs

and MLIPs to highlight the importance of environmental preservation.

Additionally, we backed the Carbon Reduction Action, co-organised by

the Environment and Ecology Bureau and the Environmental Campaign

Committee, encouraging the public to adopt low-carbon lifestyles.

Alongside displaying promotional posters in shopping malls, Harbour

City, Times Square, and Plaza Hollywood provided video wall airtime on

LED screens, further inspiring everyone to reduce carbon emissions.

支持气候行动：三大减碳策略互动展览

为配合《香港气候行动蓝图2050》及我们对可持续发展的承诺，我们于2024至2025年期间，分别在海

港城、时代广场及荷里活广场设置互动展览，重点介绍三大减碳策略：「零碳能源」、「绿色交通」及「全面

减废」。展览旨在提升大众对碳中和及气候变化的关注，并鼓励顾客实践低碳生活，积极参与气候行动。

支持「地球一小时」及减碳行动

我们积极响应世界自然基金会香港分会主办的「地球一小时」活动，关闭香港及中国

内地物业的不必要外墙及外部照明，以唤起大众对环境保护的关注。同时，我们亦支

持由环境及生态局与环保促进会合办的「减碳行动」，鼓励市民实践低碳生活。除在商

场张贴宣传海报外，海港城、时代广场及荷里活广场更于LED大屏幕播放短片，加强

宣传减碳讯息，推动全民参与。

永续兴业 Prosperity

Constructing Green Space: Changsha IFS Created Starry Oasis

Changsha IFS has established the largest aerial lighting public space in Changsha

by utilising its rooftop garden. Through the addition of lawns and movable

furniture, this functional and open space caters to various social needs — from

leisure and relaxation to outdoor gatherings and group work. It also features

solar-powered charging seats, embedding sustainability into the design. Focusing on Ocean Health: Dalian Times Square Hosted the Exhibition

“Panda Planet — Protecting Marine Ecology with Giant Pandas”

As part of the Earth Day 2024 activities, Dalian Times Square collaborated with

One Planet Foundation to present “Panda Planet — Protecting Marine Ecology

with Giant Pandas.” The exhibition showcased blue panda and spotted seal

sculptures created by different artists, placed throughout the mall to raise

public awareness about biodiversity and promote marine conservation.

建构绿色空间：长沙 IFS 打造「星光屋顶」

长沙IFS善用商场天台空间，建构全市最大的高空光影公共空间。新增草坪与可移动家具，打

造开放且多功能的休憩场地，满足市民于户外休闲、聚会与协作等不同社交需要。天台亦设置

太阳能充电座位，将可持续发展理念融入设计之中。

关注海洋健康：大连时代广场举办「熊猫星球 ─ 与大熊猫一起保护海洋生态」展览

响应 2024 年世界地球日，大连时代广场联同壹个地球基金会合办「熊猫星球 ─ 与大熊猫

一起保护海洋生态」展览。展览展示多位艺术家创作的蓝色大熊猫及斑海豹雕塑，分布于商

场不同角落，藉此提高公众对生物多样性的关注，并推广海洋保育讯息。

可持续发展之旅 Sustainability Journey 2024

Sharing Knowledge and Community Work:

Doulos Hope Floating Book Fair Makes Its First

Hong Kong Visit

The German non-profit organisation GBA Ships

brought its floating book fair ship, Doulos Hope, to

Hong Kong for the first time, berthing at Harbour

City. Offering over 2,000 books and souvenirs at

affordable prices, Doulos Hope aims to fulfil its

vision of sharing knowledge, help and hope in

the port cities. During its stay, the team also took

part in community outreach programmes, as well

as holding onboard sharing sessions to inspire

volunteerism.

Artistic Fusion of Light and Shadow:

Chengdu IFS Presents “Unity, In the

Name of Galaxy”

Chengdu IFS collaborated with

installation artist Juju Wang to stage

the art exhibition “Unity, In the Name

of Galaxy,” drawing inspiration from

the Big Dipper. Multiple installations,

displaying harmonious colours and

lighting, were set up throughout

the mall. An augmented reality

interactive game combined virtual and

real elements, offering shoppers an

immersive artistic journey.

知识共享与社区参与：望仆号 Doulos Hope

流动书展首度访港

德国非牟利慈善机构「好书共享」协会将其流动书展船「望仆

号Doulos Hope」首次带到香港，停泊于海港城。船上展出逾

2,000本书籍及纪念品，价格亲民，希望向世界各地的港口城

市分享知识。书展期间，团队亦积极参与社区服务，并于船上

举办分享会，旨在启发更多人投身义务工作。

光影艺术融合：成都 IFS 呈献「UNITY, IN

THE NAME OF GALAXY 流光之间」展览

成都IFS与装置艺术家Juju Wang合作，推出

艺术展览「UNITY, IN THE NAME OF GALAXY

流光之间」，灵感来自北斗七星。多组色彩与

灯光和谐交错的艺术装置分布于商场各处，

并设有扩增实境互动游戏，结合虚拟与现实，

为顾客带来沉浸式的艺术体验。

艺术与文化

Art and Culture

永续兴业 Prosperity

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