(Figure 5.24)

5.6.7 Inquiry of replacement meter and supplementary

electricity

Start the "Data Query" menu -> "Change Table Query", and the

operation interface shown in Figure 5.25 appears. Function description: If a customer's electricity meter fails or other

reasons must be reinstalled, and the customer wants to retain the original

customer information and power purchase information, it is necessary to

replace the meter and charge the electricity. Generate a meter replacement

charge record. This function module is used to query the records

generated at this time. The inquired records can generate reports and print

them. For the operation of replacing the meter and charging, please refer

to "Charging and Changing the Meter". Instructions:

1. Select the corresponding conditions for statistics, such as

customer name, meter number, and account opening date. 2. After selecting the conditions, press the "Query" button.

(Figure 5.25)

Chapter 6 Precautions

6.1 The problem of payment accuracy

The system can configure the accuracy of payment according to the

needs

Accurate to yuan, no decimals

Accurate to the angle, can have a decimal

Accurate to the minute, with two decimal places

The default is [accurate to points]

6.2 Opening an account with a new form

Power purchase

You can purchase electricity after opening an account. You can also buy electricity when you open an account in [new form]

6.3 Power purchase

Power purchase

You can purchase electricity after opening an account. You can also buy electricity when you open an account in [new form]

6.4 Account cancellation processing

The system handles accounts that can no longer be used by customers

Customers whose accounts have been cancelled cannot continue to

purchase electricity. The [meter number] of the account that has been cancelled can be

reopened.

6.5 Table change processing

For customers who want to change the meter type, such as

single-phase meter for single-phase meter

For customers who change to the same type of meter, you can find the

customer in the [Replacement and Charge] module and directly select

[Replacement and Charge]. If the meter information is completely lost, and the IC card is also lost, please refer to the system history to write back information, and negotiate

to change the meter to recharge. After changing the meter, you can go to the [Change Meter and Charge]

module to query the meter replacement charge record. 6.6 File query

You can query all relevant information of customers

You can inquire the customer information of [in use]

You can inquire the customer information of [closed customer]

You can inquire the customer information of [purchased electricity]

You can inquire the customer information of [Replacement Form and

Supplementary Electricity]

You can inquire the customer information of [Refill Card]

Customer information includes [meter number], [customer area], [telephone], [meter type], [electricity price], [electricity purchase record]

Read card and read query. You can query according to the basic conditions provided by the

system. 6.7 supplement card sales

There are two situations when a customer loses a card or a bad card

[replacing the card]. When the IC card is lost, the prepaid energy meter has not been

inserted, at this time, just go to the business office to reopen the account

When the IC card is lost, the electricity purchase card has been

inserted into the electricity meter. At this time, the sales office

management can be notified to read back the electricity meter information

by checking the card, and then recharge the card to the customer. 6.8 Statement

The contents of this manual may need to be changed due to design

improvements. These changes will be incorporated into the new version

of the manual without further notice. Updated: 2020-07-16