49

CAT CONNECT

Customers log into Cat Remote Asset Monitoring as the single portal to

connectivity and digital services data. The following information is available

via a direct connection to My.Cat.com:

• Inspections

• Scheduled oil sampling

• Operation and maintenance manuals

• Ordering parts

• Requesting service

Signup and log in today to learn more!

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50

PRODUCT SUPPORT

Product Support and Definitions

Extended Service Coverage (ESC)

Depending on the model and application, Silver, Gold, Platinum and Platinum

Plus coverage levels are available from Caterpillar with terms to meet most

applications, whether prime or standby.

Platinum and Platinum Plus provide additional allowances for overtime,

emergency freight, rental, crane and rigging support. Please see the

registration contract for details.

Equipment Coverage Option

New Product New ESC

Existing Product Advantage ESC

Overhauls OPC*

Platinum Plus goes beyond Platinum coverage to include Cat components

installed by an authorized dealer. Such components must be approved. See your

Cat dealer for details. Platinum Plus also offers more Additional Allowances and

remote troubleshooting fees, up to a maximum of $50.00 per claim.

Additional Allowances – Standby Power

Travel/Mileage

Limitations

Emergency

Freight Rental5

Crane &

Rigging6 Overtime

Engine

Displacement4

Silver/Gold/

Platinum

hr / mile

Platinum

Plus Only

hr / mile

All

Coverage

Levels

$ USD

Platinum

Only

$ USD

Platinum

Plus only

$ USD

Platinum

Only

$ USD

Platinum

Plus only

$ USD

Up to 4 liters 2 / 100 10 / 500 500 2,500 5,000 1,000 3,000

Over 4 liters

up to 7.5 liters 4 / 200 10 / 500 500 5,000 10,000 1,000 3,000

Over 7.5 liters

up to 34 liters 8 / 320 10 / 500 500 20,000 20,000 5,000 3,000

Over 34 liters 8 / 320 10 / 500 500 40,000 40,000 12,500 3,000

4

Please refer to the generator set spec sheets for particular displacement.

5

Allowance is granted if covered failure repairs cannot be completed withing 96 hours (for Platinum) or 48

hours (for Platinum Plus) of the authorized dealer technician's initial visit.

6

Allowance is granted if covered failure repairs cannot be completed withing 48 hours of the authorized dealer

technician's initial visit.

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51

PRODUCT SUPPORT

Additional Allowances – Prime Power

Travel / Mileage Limitations

Emergency

Freight

Allowance

Overtime

Allowance

Engine Displacement4

Silver/Gold/

Platinum

hr / mile

Platinum

Plus Only

hr / mile

All

Coverage

Levels

$ USD

Platimum

Plus only

$ USD

Up to 4 liters 2 / 100

or 161 km

10 / 500

or 805 km 500 3,000

Over 4 liters up to 7.5 liters 4 / 200

or 322 km

10 / 500

or 805 km 500 3,000

Over 7.5 liters up to 34 liters 8 / 320

or 515 km

10/ 500

or 805 km 500 3,000

4

Please refer to the generator set spec sheets for particular displacement.

Electric Power ESC reimburses covered parts at customer list price, labor at

selling rates and travel and mileage charges (less any deductibles) for

covered repairs.

Available worldwide for all Cat Electric Power Products, ESC provides usual and

customary parts and labor costs for covered system failures due to defects in

materials and workmanship on components over the duration of the

covered period.

This is a brief description of Extended Coverage. See your Cat dealer for more

information. The Extended Coverage contract will govern.

*Overhaul Protection Coverage.

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Customer Value Agreements

WHAT IS A CUSTOMER VALUE AGREEMENT?

A CVA is any arrangement between you and your Cat dealer that helps you

control your maintenance cost. Agreements are tailored to fit your business needs

and can range from simple Preventive Maintenance Kits to sophisticated Total

Maintenance & Repair contracts. No matter which option you choose, you can be

assured that your Cat dealer will provide you with careful planning and ongoing

attention that will help you succeed.

When you have a CVA with your Cat dealer, you have more time to do what you

do best – run your business. Trained dealer technicians assist you by maintaining

your equipment and driving down operating costs. In the end, everyone's goal is

the same: helping you get more work done at a lower cost.

WHAT ARE THE BENEFITS OF A CUSTOMER VALUE AGREEMENT?

Agreement Flexibility – Adapt to level of support to meet your requirements.

All maintenance parts and tools – Cat maintenance parts/tools for

routine services.

Accurate, professional testing – Caterpillar trained technicians have the

specialist knowledge, technology, and global backup to check your equipment.

Early Warning – Advanced diagnostics to identify problems and schedule repairs

before a failure.

Plan ahead with greater confidence – Improved reliability enables tighter

scheduling of maintenance intervals.

Increased uptime – Engines run longer and more efficiently,

improving profitability.

HOW DOES A CVA WORK?

A CVA is an individualized plan for all your equipment, regardless of age or

application, with no pre-set requirements. Depending on your needs, your costs

can be a flat monthly fee or based on production hours. Your agreement can cover

one piece of equipment, systems, or entire fleets. Your Cat dealer will help you get

more work done at a lower cost for your Cat and non-Cat equipment.

Long Term Service Agreements

WHAT IS A LONG TERM SERVICE AGREEMENT (LTSA)?

A Long Term Service Agreement has all the benefits of a traditional CVA, but is

designed to support the customer for a minimum of 5 years. An LTSA is designed

to support customers that know constant power is critical and need a reliable

partner to help manage the total care of their equipment. With expertise and

steady support, a Long Term Service Agreement helps the customer drive their

business forward by controlling costs and minimizing risk.

PRODUCT SUPPORT

52

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For additional information or to find your nearest dealer go to:

www.cat.com/electricpower

LEXE7582-18, January 2023

© 2023 Caterpillar All Rights Reserved.

Information contained in this publication may be considered confidential. Discretion is recommended when

distributing. Materials and specifications are subject to change without notice. CAT, CATERPILLAR,

LET’S DO THE WORK, their respective logos, “Caterpillar Corporate Yellow,” the “Power Edge” and

Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks

of Caterpillar and may not be used without permission.

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